Superstar Customer Support Agent - Leading Marketplace Web Brand

Superstar Customer Support Agent - Leading Marketplace Web Brand

Location: Earls Court, South West London (SW5) , SW5 Salary: Negotiable Salary Package Date posted: 16/04/2012 10:00 Job type:Permanent Company: RecruitmentRevolution.com Limited Contact: RecruitmentRevolution.com . Ref: Totaljobs/3840 Job ID: 53363489

Superstar Customer Support Agent - Leading Marketplace Web Brand
Earls Court, London SW6
Negotiable Salary Package


Heads-up: Please only apply if you are passionate about providing world class customer service / experience!


What we do:

We are a fast-growing global-play VC-backed business whose aim is to disrupt the Jobs market. Our model allows the masses to find and outsource work remotely easier, faster and better than ever before. More importantly, what we do has impact in the world: it changes things. And thats what gets us out of bed each day. We serve a purpose higher than our own.


Job Description:

Working in Customer Support at here is a unique experience. You get involved in everything from deriving insight from users, driving product changes and working with the team to brainstorm and solve new and challenging problems. We question everything. The pace of change is exhilarating. Its fun and sometimes daunting. We are not for the faint-hearted. We hire only the best of the best, people who are naturally inquisitive, who question everything, who love change, who are open communicators and have customer support fanaticism in their DNA.

The Role:

> Working with the team to answer Customer Support enquiries over the phone and on email.
> Pro-actively calling users when issues are ide ntified to improve customer experience.
> Identifying and escalating issues to management when needed.
> Channelling customer feedback to management and the technical team to improve the product.
> Constantly finding ways to improve the customer experience.
> To make outbound and inbound calls to Clients.

Requirements / Skills:

> Excellent oral and writing skills in English are a prerequisite. Our customers are global...
> Proven first-class experience in Customer Support CS.
> Excellent phone manner; a natural communicator.
> Excellent written skills; used to dealing with client-centric CS tasks by email.
> Exceptional attention to detail with methodical thought processes.
> Experience in dealing with difficult customer situations and crisis management.
> Able to deal with high work-loads and multi-task.
> Proactive, positive can-do mentality.
> Process orientated and result-driven.
> Natural ly great with customers and fanatical about delivering great service while maintaining quality.
> Used to keeping within defined SLAs.
> Ability to sell over the telephone and to close sales.

Progressions:

We are a fast growing team and offers great progression possibilities. The CS team will grow in the next 12 18 months, offering the opportunity to move up to a more senior operational role.

Rewards:

We offer a very competitive package, depending on level of experience and the value we believe you can add to the business. You will have the opportunity to work in a motivating and multicultural environment as well as on a global scale project.

You may have worked in the following capacities:
Online Support Agent, Customer Service Executive, Client Services Advisor, Online Service Manager, Client Services Executive.

Application Statement:

To apply for the role of Superstar Customer Support Agent - Leading Mark etplace Web Brand simply submit your application (CV and a covering letter). If your skills meet with our client's requirements, we'll load your application into their application system for them to action. By submitting your CV and cover letter, you give express consent for us to process your application in conjunction with this vacancy.

RecruitmentRevolution. com is a unique online recruitment agency and operates an Equal Opportunities policy. We will gladly accept applications from all interested candidates.