Account Director

Account Director

Location: Bristol (BS2) , Bristol View map Salary: DOE Date posted: 19/06/2012 18:03 Job type:Permanent Company: Teleperformance Contact: Jacqueline Floyd Ref: Totaljobs Job ID: 53879046

Account Director Teleperformance

Do you want to be part of a dynamic, growing, worldwide organisation?

Do you want the freedom to grow and develop your account sectors to be the best in the business?

As a Teleperformance Account Director you will have all the resources you need at your fingertips, and the freedom to take charge of, service, and develop your Account teams; you will provide a profitable and successful service to our clients really making the most of your skills and experience!

Salary Dependant on Experience

Location Moon Street, Bristol

Hours 37.5 hours per week. Primarily between the hours of 9.00am 5.30pm, although flexibility will be required.

Job Description

An exciting vacancy has arisen for an experienced client focused, and customer centric AccountDirector to join our dynamic team at Teleperformance!We are looking for someone who can demonstrate senior and strategic account management, growth and development; to manage clients and internal teams within the business. You will ideally have come from within an operational delivery role where you have been responsible for client delivery, operational effectiveness, P&L accountability, Commercial Contract and SLA Management and ideally have managed a multi-site operation.

Objectives of the role

To be responsible for the proactive development and growth of designated market sectors and/or specific client accounts to increase overall account profitability and increase sales revenue by seeking additional contacts in client organisations and by expanding products purchased by clients.

To be responsible for the growth of designated accounts against agreed targets.

To proactively research and develop opportunities to identify current and potential client requirements, presenting written strategic proposals internally and externally at Senior levels as appropriate in order to secure mutually beneficial business.

Provide expertise in interfacing with the client and the business, and be responsible for ensuring the delivery of a value adding and strategically relevant service.

Be able to evidence consistently high standard of communication with the client

Ability to prepare and deliver regular reviews with both client and delivery departments

Be a decision maker and point of escalation for the client

Responsible for the contract with designated accounts including reviewing content, pricing and SLAs and negotiating regular price increase.

Monitoring and dealing with allocated accounts invoicing and aged debtors issues.

To produce profit analysis (contribution) for each of your designated accounts on a regular basis and act on any concerns that this analysis reveals.

To provide direction and measurable objectives to Account Manager and Junior Account Manager.

Personal competencies

Significant experience in a Client Services or sales role is essential.

Considerable experience within the direct marketing industry is highly desirable

An understanding and knowledge of the business market and competitors is essential.

An in-depth understanding of outbound / inbound solutions, with an ability to problem solve in those environments

Previous operational management experience

Previous line management experience

Qualifications

Good general education to at least A-level standard or equivalent is essential.

Desirable - Educated to Degree level or equivalent.

Desirable Further qualification in a relevant discipline, e.g. Masters Degree or direct marketing qualification.

Required abilities

Demonstration of an excellent range of effective communication skills with the ability to adapt style according to demands of the audience is essential.As is a thorough understanding of the direct marketing industry and an in-depth knowledge of current and future challenges in the industry.

An essential requirement is the ability to persuade and influence others with proven negotiations and sales skills and the ability to work at a senior level.

Teleperformance UK offer a diverse range of contact centre solutions, consultancy and project work. Teleperformance operate on a global level with 249 centres across 47 countries. In the UK we have a combined workforce of over 6000 people operating from 13 locations and a number of in-sourced sites across Scotland, England and Northern Ireland. We are experts in the call centre services industry, and focus entirely on what we do best. We add value to our clients service by delivering creative solutions to meet all of their contact centre needs. We do this through the effective recruitment and development of our people, and operate some of the most innovative people management practices in the industry. Winning a number of prestigious industry awards is testament to this. These include Employer of the Year at the Orange National Business Awards for the UK.

HOW TO APPLY

If you are interested you can apply with us by going to our website at www.teleperformanceukcareers.co.ukand applying for the vacancy you are interested in; or you can send us your CV to careers.tpuk@teleperformance.com; or finally you can give us a call on 0845 272 6666.

If you apply and the recruitment team try to contact you they will do from the number 0845 272 6666

AGENCIES NEED NOT APPLY