Contact Centre Team Leader

Contact Centre Team Leader

Location: Bromley (BR1) , Bromley View map Salary: NEG doe + Bonus + Benefits Date posted: 14/06/2012 18:01 Job type:Permanent Company: Dollar Financial Contact: Louise Lawlor Ref: Totaljobs/LL CC Job ID: 53734022

We are a billion dollar company, looking to double in size and scope over the next 2 years.

Due to this rapid growth we are recruiting a number of people to join our expanding team in Bromley.

One of these positions is that of Team Leader within our Customer Service/Contact Centre. Reporting to the Contact Centre Manager you will be responsible for the day-to-day running of a 9 agent team.

The candidate will have a minimum of 2 years team leadership experience from a strongcustomer service/call centre background. You will be tenacious, competitive, target driven and be excited by the opportunity to work in a transparent environment where excellence is rewarded with monthly bonus opportunities.

Key Skills:

The candidate will have a minimum of 2 years team leadership experience from a customer service/call centre background.They will be tenacious, competitive, target driven and be excited by the opportunity to work in a transparent environment where excellence is rewarded with monthly bonus opportunities.

Strong leadership & people management skills Ability to influence and gain buy-in for change Ability to coach and motivate others to achieve results Ability to identify and solve problemsThe ability, skill and experienceto takeownership of complex situations andby liaising with customers and other departments within the Company, bring them to a successful conclusionEnthusiastic, flexible, professional, ateam player, a can-do attitudeCommercially aware and responsible