Gas Billing Administrator

Gas Billing Administrator

Location: Leeds , West Yorkshire Salary: 16000.0 - 18000.0 per annum Date posted: 14/06/2012 17:01 Job type:Permanent Company: Manpower Contact: Jennie McGrogan Ref: Totaljobs/GBR/207076 Job ID: 53844017

Manpower is recruiting for this proffesional energy company in Leeds city centre.

Purpose of the job:

To invice all designated customers correctly and accurately. Adhering to the timescale specified.

* To ensure an accurate and complete set of data for billing purposes.

* To manage NHH meter reads ensuring that we invoice to accurate volumes.

* To identify incorrect volumes billed and reconcile data discrepancies on a regular basis.

* To raise and manage the resolution of data disputes with Data Collectors.
Key Accountabilities:

* Responsible for managing own workloads and ensuring deadlines are met.
* Managing expectations and maintaining a high level of customer service.
* To assist with the documentation of all validation processes.
* To interrogate the relevant files to ensure that half hourly data (import and export) has been received and processed on a daily basis.
* To ensure that data for Directly Connected sites are processed in a timely manner.
* Analysis of the daily failures (AI and RI) following the upload of half hourly data into Lodestar.
* Analysis of estimated data ensuing that queries are raised and managed to resolution.
* To identify incorrect volumes billed and reconcile data discrepancies on a regular basis.
* To assist in the creation of "lse" files (half hourly data) for upload into Lodestar.
* Liaison with agents and internal customers on data discrepancies, including the actioning of all agent reports.
* To provide daily management reports in preparation for the bill run.
* Analyse and process dataflows and reports on a daily basis that impact the volumes billed e.g. D0008, D0019, D0022, large EAC/AA reporting (managed as received).
* To ensure that NHH read failures have been processed on a daily basis and that D0010s are issued for all customer reads used for billing purposes.



The job holder will have:

*Good knowledge of the gas industry processes
*Understanding of the billing / validation processes and interdependencies between Billing and interfacing departments
* Proven record of excellent customer service
* Excellent interpersonal skills
* Ability to resolve complex issues
* Ability to organise own workload
* Good understanding of IT systems
* Advanced user Microsoft Office Capabilities
* Good numerical skills
* Good analytical skills

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