Operations Manager

Operations Manager

Location: Bristol (BS2) , Bristol View map Salary: From 22,000 to 25,000 per annum Date posted: 10/06/2012 16:02 Job type:Temporary Company: Teleperformance Contact: Jacqueline Floyd Ref: Totaljobs Job ID: 53677201

Operations Manager

Fixed Term Contract until 30th September 2012

Salary -- 22,000 - 25,000 pa

Location Moon Street, Bristol

Hours Full Time, 37.5 hours per week between the hours of; 8am -8.00pm, Monday Friday and 9.00am 5.30pm, Saturday. Full flexibility is required to cover business opening hours.

Start Date We have various start dates available from Monday 4th June.

Job Description

Based at our lively Bristol Call Centre, you wont just have all the resources you need at your fingertips, but the team environment to motivate you to take charge of and develop your own people really making the most of your skills. The main purpose of ourOperations Managerrole is to enhance our operational delivery: leading, motivating and developing a group of Team Leaders to optimise performance and profitability.

Objectives of the role

Achievement of campaign financial and non financial targets.

Effective operational campaign management

Effectively lead, develop, coach, manage and coach a team to meet individual, team and business objectives.

Manage communications effectively and positively.

Management of external relationships including client contacts and other sites

Personal competencies

Significant experience of successfully operating at a management level in a contact centre environment

Significant experience of managing a clients campaign delivering to client requirements maintaining excellent client relationships to enable growth.

Proven track record in achieving financial targets including revenue, profit and margin achievement.

Proven track record in achieving non financial targets including grade of service, client specific KPIS

Significant leadership experience of successfully managing large teams of people.

Required abilities

Strong Leadership skills A natural ability to motivate & energise others Excellent communication skills & the ability to create a positive customer focused culture Able to inspire & support a team towards the achievement of targets Strong influencing & negotiation skills Committed to the delivery of high level customer service & evidence of understanding key priorities of both client and own business and how to balance these Excellent time management skills Ability to plan and prioritize effectively Strategic organization skills Committed, enthusiastic, positive, resourceful & resilient Willing & able to adjust to multiple demands & shifting priorities

Additional Requirements

All offers of employment will be subject to receipt of satisfactory pre-employment checks prior to commencing employment including the following;

A County Terrorism Check may be required due to the nature of the campaign but you do not require this

5 year employment reference check

Evidence for all unemployment gaps within the past 5 years

Teleperformance UK offer a diverse range of contact centre solutions, consultancy and project work. Teleperformance operate on a global level with 249 centres across 47 countries. In the UK we have a combined workforce of over 6000 people operating from 13 locations and a number of in-sourced sites across Scotland, England and Northern Ireland.We are experts in the call centre services industry, and focus entirely on what we do best. We add value to our clients service by delivering creative solutions to meet all of their contact centre needs. We do this through the effective recruitment and development of our people, and operate some of the most innovative people management practices in the industry. Winning a number of prestigious industry awards is testament to this. These include Employer of the Year at the Orange National Business Awards for the UK.

HOW TO APPLY

If you are interested you can apply with us by going to our website at www.teleperformanceukcareers.co.uk and applying for the vacancy you are interested in; or you can send us your CV to careers.tpuk@teleperformance.com; or finally you can give us a call on 0845 272 6666.

If you apply and the recruitment team try to contact you they will do from the number 0845 272 6666

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