Sales Support Team Manager

Sales Support Team Manager

Location: Ashton, Bristol (BS3) , BS3 View map Salary: Upto 40,000 per annum plus annual bonus & benefits Date posted: 13/06/2012 18:03 Job type:Permanent Company: Imperial Tobacco Contact: Richard Boyce Ref: Totaljobs Job ID: 53809493

Imperial Tobacco Group PLC is a FTSE 30, international tobacco company which manufactures, markets, distributes and sells a range of tobacco related products. It is the worlds fourth largest international cigarette company and the worlds largest producer of cigars, fine-cut tobacco, rolling papers and tubes. The products are available in over 160 countries worldwide.

Imperial Tobacco UK (ITUK) is financially the most important market within the Group, last year producing a profit which equated to 20 of the Groups overall operating profit. Imperial Tobacco UK has two out of the top three brands in the UK market.

An exciting opportunity has arisen for a Sales Support Team Manager based in Bristol, reporting to the Sales Support Manager. This role has been proven to provide excellent development opportunities, with previous incumbents securing high profile roles across the commercial arena. The successful candidate will leave their mark on the company by driving genuine operational change throughout the sales function.

The Sales Support Development Manager will have the following responsibilities:

Lead, develop and set direction for the Sales Support Development team, ensuring continuous improvement of the teams effectiveness. Foster a high performing culture through understanding of, and assistance in the delivery of ITUK targets, share objectives and KPIs.Proactively deliver on areas of improvement for account spend and budget planning and tracking.Manage the ISV tracking process, including analysis and evaluation of MPI/Budget activity.Work collaboratively with IT. Trade Marketing and Insights & Business Planning to drive systems changes on behalf of the sales function.Maintain ITUKs back office CRM solution, ensuring a complete and efficient support package is in place at all times.Be a driver of process change across the entire Sales Support Function, pro-actively identifying ideas and opportunities for continuous improvements and encourage others to think likewise in order to increase efficiency.Maintain and review departmental procedures including all business SLAs, ensuring best practise is utilised.Represent the department in all Systems and Financial project related work.

The ideal candidate will demonstrate the following:

Effective leadership qualities with the desire to motivate and empower team members.Strong analytical skills, including the ability to manipulate and draw insight from complex data sets.Excellent computer literacy with the skills to quickly learn new systems and packages.A creative and proactive approach to decision making.Strong presentation skills with the ability to influence at all levels of the organisation.The ability to build strong and effective relationships, understanding the importance of collaborative working and communication at all times.The ability to successfully prioritise and manage multiple tasks, working effectively under pressure to meet business critical deadlines.An understanding of ITUKs sales function, or that of a similar FMCG company.Commercial awareness, and understanding of the key drivers of ITUKs success.

Interested applicants should forward a letter of application/supporting statement clearly evidencing how they meet the knowledge, skills and experience required in the full role profile, in addition to a current CV, by 5pm on Friday 22nd June 2012.