Senior Complaints Officer

Senior Complaints Officer

Location: The Airfield Estate, West Malling (ME19) , ME19 View map Salary: Unspecified Date posted: 15/06/2012 18:05 Job type:Permanent Company: Barclays UK Retail Bank Contact: Barclays Resource Centre Ref: Totaljobs/67926 Job ID: 53840701

Senior Complaints Officer

We have opportunities in this role in West Malling/Dartford (Kent)

Our reputation is the most valuable currency we have
When you join Barclays as a Senior Complaints Officer, you'll play a key role in the resolution of regulatory complaints for Barclays. It'll be down to you to make sure that all customer complaints are dealt with according to the regulatory requirements of the Financial Services Authority and Financial Ombudsman Service. You'll keep us free from fines and censure, protecting both our reputation and those of our associated companies. In return, you'll enjoy plenty of autonomy, plus a unique opportunity to directly influence the way we sell consumer investment products and handle complaints.

What you'll give our customers as a Senior Complaints Officer
You'll make sure that individual customer complaints in life insurance, pensions, and investments are managed and resolved in agreement with the Customer Relations department handbook and other regulatory requirements. You'll also progress complaint cases to a swift resolution in priority order, to meet personal and team targets and regulatory deadlines. In addition, you'll maintain the complaints database and ensure that all entries are recorded accurately to guarantee the integrity of the system.

What you'll get in return
Help our customers get the best that Barclays has to offer, and you'll get the same in return. We're not just talking about valuable benefits like great bonus potential, private healthcare, childcare savings, and a huge range of employee discounts. You'll also enjoy a unique company spirit that believes in giving people the freedom to do a great job today, and the support to reach their biggest ambitions in the future.

What you'll need as a Senior Complaints Officer
The success of everyone at Barclays is measured by their ability to put our customers at the centre of their day. To do that in this role, you'll need a solid knowledge of life, pension and investment products and the regulated financial services environment, along with experience of redress calculations. You'll also need FPC level 1-3 or CEFA qualifications and a GCSE or equivalent in English and maths. We'll also consider anyone who is partially qualified and currently working their way to a full qualification.

We'll judge you on your ability and nothing else.
Careers built around customers.