Telephone Service Officer

Telephone Service Officer

Location: Manchester , Lancashire Salary: From 15,641 to 21,450 per annum including package Date posted: 23/06/2012 12:06 Job type:Permanent Company: RBS Contact: Please Apply on Company Website Ref: Totaljobs Job ID: 53863680

The Royal Bank of Scotland Group is full of talented people working closely together in teams driven by success. We have a range of service operations with big brand names like NatWest and Royal Bank of Scotland. Our Customer Service Teams deliver the best possible service to our customers and in return, we make sure they enjoy their own success.

Whether youre answering account or financial queries, or offering advice on the many RBS products and services, well need you to be able to assess the customers requirements and deal with them efficiently, professionally and always in a helpful and clear way. Sometimes this will mean referring customers directly to another department and sometimes you will contact the product department and refer them directly to the customer, updating the account record accordingly.

Understanding the importance of our security protocol and your knowledge of our products and services will be key but were not worried if you dont already have extensive customer service/telephone service experience. We'll give you industry-leading training that will ensure you have all the expertise and knowledge you need to take care of our customers.

We offer up to 15 incentive bonus. Youll need to bring confidence, energy and a competitive spirit thatll see you get results. We want people who will push to exceed their targets, keep 100 motivated and help both customers and colleagues alike see us continue our success.

At RBS we treat all our staff as individuals. Thats why you can customise your own rewards package to suit your changing lifestyle and find the perfect balance.