Process Owner

Process Owner

Location: London , South East Salary: From 65,000 to 75,000 per annum 65,000 - 75,000 + annual bonus Date posted: 16/04/2012 17:05 Job type:Permanent Company: CPH Consulting Ltd Contact: Lindsey Lowndes Ref: Totaljobs/CO27-1 Job ID: 53370189

As part of the TalkTalk Group, consumer operations are seeking a Process Owner to own customer transaction processes from end to end.The Process owner will take full ownership of the process including defining and delivering improvements, adherence and achieving process performance.

Based in our Shepherds Bush office, London, the Transformation Director is looking for an experienced Process Owner with knowledge of process re-engineering and business process frameworks.

Key Responsibilities:

Scope an d define KPIs for the customer transaction process Monitor business performance against KPIs Initiate change through process methodology and re-engineering Manage the implementation of process improvements, including the co-ordination of cross functional teams

Essential skills:

Process Re-engineering and designSenior stakeholder management with the ability to influence at executive levelStrong track record in successfully delivering change Familiarity with the teleco industry and IT

TalkTalk is on an exciting journey and we need inspirational people to help us on our way.We are a fast paced organization and can offer an exciting working environment with the opportunity for career Progression.If this sounds like you, please apply online for immediate consideration.

TalkTalk Group is the UK's leading value for money provider of broadband and voice telephony services to consumers and business users. We serve over 4.8 million customers across the UK under the Talk Talk, AOL Broadband and TalkTalk Business brands. Through a combination of organic growth and acquisitions, we have built one of the UK's largest broadband and voice customer bases.