Team Leader

Team Leader

Location: The Airfield Estate, West Malling (ME19) , ME19 View map Salary: competitive salary plus benefits Date posted: 19/04/2012 16:09 Job type:Permanent Company: Barclays UK Retail Bank Contact: Barclays Resource Centre Ref: Totaljobs/64202 Job ID: 53403118

Team Leader

We have opportunities in this role in Kingshill

Leadership means understanding people
As a Team Leader at Barclays, you'll turn difficult situations around and make potential negatives into positives - building our customers' faith in our ability to solve their problems in the process. It's a vital role dealing with specialised queries that will make you a recognised expert across the business, while also opening the door to a wealth of career opportunities.

What you'll give o ur customers as a Team Leader
It'll be down to you to lead, develop and motivate your team and help them see to it that all customer complaints are resolved according to the standards set by customer relations and the regulatory requirements of the Financial Services Authority. You'll also make sure that all members of your team understand what's expected of them and know how they're performing - while supporting their career development and seeing to it that they have the resources and training they need to be effective and efficient.

What you'll get in return
Help our customers get the best that Barclays has to offer, and you'll get the same in return. We're not just talking about valuable benefits like great bonus potential, private healthcare, childcare savings, and a huge range of employee discounts. You'll also enjoy a unique company spirit that believes in giving people the freedom to do a great job today, and the support to reach their biggest am bitions in the future.

What you'll need as a Team Leader
The success of everyone at Barclays is measured by their ability to put our customers at the centre of their day. To do that in this role, you'll need an understanding of relevant legislation, regulatory and FSA guidelines and some team management experience. We'll also need to see outstanding communication skills, complaint handling experience and the ability to stay calm under pressure.

We'll judge you on your ability and nothing else.