Warranty Advisor x 2

Warranty Advisor x 2

Location: Great Warley, Brentwood (CM13) , CM13 View map Salary: Upto 21,500 per annum Date posted: 26/05/2012 18:02 Job type:Permanent Company: Percepta Contact: Paul Shipman Ref: Totaljobs Job ID: 53572173

Warranty Advisor x 2

Location:Warley

Ready to Change Gears?

Percepta excels at providing outsourced customer contact services including concern resolution, technical support, sales and marketing support and business process management. Our customer relationship management professionals drive effective multi-channel customer relationships from 10 locations worldwide.

Position Summary

To be the single point of contact for the UK dealer network for all warranty and policy enquires. Working as part of a team reporting to the Warranty Team Leader.

What youll do

(This list is not exhaustive)

Respond to dealer telephone and email enquiries Assess warranty claims supported by current systemsPrior approve warranty and policy repairsEnsure warranty processes and procedures are followedOther duties as determined by the Warranty Team Leader

What youll need

Motor industry experience preferably with technical and diagnostic procedures Knowledge of warranty processes and procedures would be desirableGood communicator with good interpersonal skillsExcellent telephone mannerTechnical diagnostic skills or Basic technicalWarranty backgroundDemonstrate a keen eye for detail Computer literacyFlexibility

What We Offer

A wide range of benefits including:

BUPA healthcare and worldwide travel insurance for yourself and your partner. 31 days holiday per annum (including statutory bank holidays) increasing by 1 day per year up to a maximum of 5 years service. Life Assurance (4 x annual salary). Stakeholder pension scheme. Eligibility for discounts on new vehicles. Membership to discount websites

If you would like a career that places you in the driver's seat please follow the link below to apply online!