Customer Service Advisor

Customer Service Advisor

Location: Bristol (BS2) , Bristol View map Salary: From 11,500 to 13,500 per annum Circa 12,090 DOE Date posted: 26/05/2012 18:02 Job type:Temporary Company: Teleperformance Contact: Bristol Recruitment Ref: Totaljobs Job ID: 53677144

Customer Service Advisor

Salary - 12,090 pa

Location Moon Street, Bristol

Hours Full Time, 37.5 hours per week between the hours of; 8am -8.00pm, Monday Friday and 9.00am 5.30pm, Saturday. Full flexibility is required to cover business opening hours.

Training You will need to attend 100 of training in your first week, Monday Friday, 9am-5:30pm

Start Date We have various start date available from Monday 4th June

Job Description

We are currently looking for Customer Service Advisors to join the IPS/ABI/ICH team.The Identity and Passport Service account answers general inbound queries, including progress enquiries, assists in filling out application forms and books appointments for callers wishing to apply in person at a Passport office and provides directions to these offices.

The role of each Customer Service Advisor working for the ABI account is to book appointments for members of the public at one of the interview offices around the county, to verify their identity as part of their Passport application process.

Objectives of the role

Receive inbound customer calls, to achieve agreed targets and standards applied to the campaign/account, to resolve queries and complaints.

Contribute to building an effective and cohesive team.

Maintain customer requirements and contribute to the overall improvement of campaigns/accounts.

Take ownership for own performance actively seeking opportunities to improve and develop.

Personal competencies:

Strong communication skills

Ability to capture data accurately and within guidelines,

Ability to listen attentively and hear important information.

Good general education

Required abilities:

Previous customer service experience, preferably in a contact centre environment

Experience of handling customer complaints

Professional and enthusiastic with a positive attitude

Able to use your initiative in a busy, high profile working environment and able to maintain a professional business image at all times.

Confident, articulate with good PC skills

Additional Requirements

All offers of employment will be subject to receipt of satisfactory pre-employment checks prior to commencing employment including the following

Must be willing to undergo a County Terrorism Checked (CTC) this will involve checking the last 5 years address history.

5 year employment reference check

Evidence for all unemployment gaps within the past 5 years

Teleperformance UK offer a diverse range of contact centre solutions, consultancy and project work. Teleperformance operate on a global level with 249 centres across 47 countries. In the UK we have a combined workforce of over 6000 people operating from 13 locations and a number of in-sourced sites across Scotland, England and Northern Ireland.We are experts in the call centre services industry, and focus entirely on what we do best. We add value to our clients service by delivering creative solutions to meet all of their contact centre needs. We do this through the effective recruitment and development of our people, and operate some of the most innovative people management practices in the industry. Winning a number of prestigious industry awards is testament to this. These include Employer of the Year at the Orange National Business Awards for the UK.

HOW TO APPLY

If you are interested you can apply with us by going to our website at www.teleperformanceukcareers.co.uk and applying for the vacancy you are interested in; or you can send us your CV to careers.tpuk@teleperformance.com; or finally you can give us a call on 0845 272 6666. (This number can be localised i.e. Gateshead recruitment line is 0191 493 5106).

If you apply and the recruitment team try to contact you they will do from the number 0845 272 6666

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