Customer Service Manager

Customer Service Manager

Location: Leicester , Leicestershire Salary: Exellent + Benefits Date posted: 15/06/2012 18:10 Job type:Permanent Company: Cvwow.com Contact: Marcus Crowe Ref: Totaljobs/49871 Job ID: 53857835

Customer Service Team Manager
Salary : excellent + benefits package
Location: Midlands and South East

Are you frustrated at being unable to realise your full potential in your current role?

Our clientis the UKs Leading Automotive Retailer and sells a broad range of new and used motorcars, motorcycles and commercial vehicles.Our Clientrepresents over 15 prestige brands including Aston Martin, BMW, Jaguar, Land Rover, Lotus, MINI, Harley-Davidson and Triumph, and is the UKs leading luxury motorcar retailer with 110 dealership locations across the UK.

An opportunity has been created to be involved in the set-up, recruitment and development of a customer service team. The team will be responsible for providing customer service follow up across 20 businesses in the Midlands and South East. Furthermore, to ensure that all customers receive an outstanding level of service when transacting with us.

The ideal candidate will possess the following:

Core Skills
- Excellent communication and leadership skills
- IT literate
- Track record in similar role would be advantageous but not essential
- Passion for delivering outstanding customer service
- Ability to generate enthusiasm for our products and services with both customers and your team.
- Committed to delivering great results within agreed timescales

Outline of Activities
- Working with team, completing timely follow up contacts
- Addressing any customer concerns with a degree of autonomy
- Coaching time to ensure constant improvement in skills and job satisfaction
- Prepare trending and other forms of reporting for senior leadership teams within our businesses

If you feel you have the skill sets to succeed within a highly competitive Customer Service environment then simply click onto Apply

Key Words: Customer Service, Manager, Retail, Care, Operations, Call Centre, Management, Estate, Agents, SLA, KPI, Contact, Centre, Finance, Complaints,
Key Locations: Birmingham, Bournemouth, Southampton, Oxford, London, Nottingham, Leicester, Cambridge, Guildford, Coventry, Derby, Wolverhampton,
Bedford, Peterborough, Reading.



No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we will gladly accept applications from all sections of the community. You should receive a form of response within 28 days of applying. By applying for a vacancy through Kudos Recruitment Holdings you will automatically be allocated with a unique username and password to our award winning recruitment company. To take full advantage register your details in full and access thousands of vacancies. Should you not wish to complete your registration please email Marcus.Crowe.a4lgapipli0@cvwow.aptrack.co