Training and Development Officer

Training and Development Officer

Location: Bristol (BS2) , Bristol View map Salary: Circa 20,000 pa DOE Date posted: 17/06/2012 18:02 Job type:Permanent Company: Teleperformance Contact: Jacqueline Floyd Ref: Totaljobs Job ID: 53740802

Training and Development Officer

Salary - circa 20,000

Location Moon Street, Bristol

Hours Full Time, 37.5 hours per week between the hours of; 9.00am - 5.30pm, Monday Friday, although full flexibility is required to cover business opening hours.

Job Description

We are currently looking for a full time Training & Development Officer to work on our rail campaign. The main purpose of the role is to implement training approaches that meet the business and campaign objectives and contribute to the campaigns further development. These objectives will be achieved by designing, delivering, evaluating and testing training programs and working with the operations team on quality programs and initiatives. The successful candidate will also be required to identify and agree future training requirements and establish interventions to satisfy them effectively. The successful candidate will also be required to implement strategies to aid staff retention and development

Objectives of the role

Assist in the design, implementation and delivery of training solutionsInterface with internal and external contacts to ensure all business needs are satisfiedEvaluation of current training and developmental programmesPromote training projects as required to support the needs of the businessTake ownership for own performance actively seeking opportunities to improve and develop

Personal competencies

Solid understanding of how training can influence achievement of business objectivesStrong motivational skills to develop peoples attitudes and skillsExcellent communication skills to impart knowledge and informationAbility to identify and respond appropriately to training requirements demonstrating flexibility in shifting prioritiesCommitted, enthusiastic, positive, resourceful and resilient

Required abilities

You will be required to have significant training experience, preferably in a contact centre environmentProven contact centre experienceCustomer orientated background

Qualifications

Educated to GCSE Level or equivalentHolds or willing to work towards a professional training qualification

Teleperformance UK offer a diverse range of contact centre solutions, consultancy and project work. Teleperformance operate on a global level with 249 centres across 47 countries. In the UK we have a combined workforce of over 6000 people operating from 13 locations and a number of in-sourced sites across Scotland, England and Northern Ireland. We are experts in the call centre services industry, and focus entirely on what we do best. We add value to our clients service by delivering creative solutions to meet all of their contact centre needs. We do this through the effective recruitment and development of our people, and operate some of the most innovative people management practices in the industry. Winning a number of prestigious industry awards is testament to this. These include Employer of the Year at the Orange National Business Awards for the UK.

HOW TO APPLY

If you are interested you can apply with us by going to our website at www.teleperformanceukcareers.co.ukand applying for the vacancy you are interested in; or you can send us your CV to careers.tpuk@teleperformance.com; or finally you can give us a call on 0845 272 6666.

If you apply and the recruitment team try to contact you they will do from the number 0845 272 6666

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