Customer Response Team Advisor

Customer Response Team Advisor

Location: Birmingham (B6) , Birmingham View map Salary: 13,770 per annum plus benefits Date posted: 25/05/2012 12:01 Job type:Permanent Company: ATS Euromaster Contact: CRT Applications Ref: Totaljobs/CRT Job ID: 53695301

We are currently recruiting for a permannent customer response teamtemporary advisor to join our Customer Response Team based at our Head Office in Aston, Birmingham.

You'll deal with customers who are calling us for help and advice. It's a role that will see you perform telephone duties to the highest standards. Based from your workstation, you'll respond to all incoming calls, faxes and emails, accurately enter information onto our systems and deploy jobs to the nearest available Service Centre.

Every customer will have different needs, and you'll follow our procedures to ensure they are given the right support. We'll also expect you to work closely and efficiently with the most appropriate ATS centre so your communication must be as professional with your colleagues as it is with your customers.

You will have a good level of IT literacy and the ability to pick up new software and systems quickly. Your data entry skills should be fast and accurate, and the ability to listen, solve problems and influence others will be important too. Add to this a very a motivated and enthusiastic approach, and you're sure to thrive here.

We are currently recruiting for the following rolling shift pattern

Week 1 - 11:00am - 7:00pm

Week 2 - 11:00am - 7:00pm

Weeks 3,4 & 5 - 12:00pm - 8:00pm

Week 6 - 1:00pm - 9:00pm

Week 7 - 11:00am - 8:30pm

In return you will receive a competitive salary and unsociable hour's premium. We also offer a subsidised canteen, free staff car park and a range of voluntary benefits.

We offer 25 days' holiday plus bank holidays, a generous, flexible pension scheme, child care vouchers, a subsidised canteen and free car parking.You will also benefit from ouremployee discount scheme onour products and services.