Customer Service Advisors

Customer Service Advisors

Location: Bristol , Avon Salary: 17,000 plus benefits Date posted: 22/06/2012 13:00 Job type:Permanent Company: OVO Energy Contact: HR Team Ref: Totaljobs Job ID: 53898043

Customer Service Advisors

17k + benefits

Kemble, Gloucestershire & Bristol

These are no ordinary Customer Service Advisor opportunities. So were not looking for ordinary Customer Service Advisors. Were aiming to be the UKs most trusted energy supplier by 2020 with over 1 million customers. And were on track to achieve both those big ambitions.

To ensure we do, we need more people who can put our customers first. Effectively the voice of Ovo, youll listen to customers, gaining their trust and confidence as you answer and resolve their queries by phone and email. Youll also go further, keeping an eye on their account to proactively address any potential issues, dealing with more in-depth queries and liaising with colleagues to deliver solutions wherever possible. Were all about simplifying the complexities of the energy industry and youll make that look easy as you work with colleagues to improve systems and processes wherever possible. Get comfortable and confident here and who knows what opportunities await?

To be the best, we need to hire the best. So youll demonstrate a love of learning with a good degree in any subject. Youll also have some office experience and can show us you understand the importance of excellent customer service. Most of all, youre a people person who thrives as part of a dedicated, enthusiastic team. Throw in lots of initiative plus a positive approach and we think youll thrive at Ovo. Well make sure of it with all the training and development support you need to build a fast-moving career, plus a competitive package to reward you while you do. Youll train at Kemble for your first three months and could be based in Kemble or Bristol in the long-term,

We started the Rovolution in the energy industry. Since 2009, weve been building something quite radical: an energy company built round our customers. And its proving a very popular concept. Our customers like that we put them first. They like our easy-to-understand pricing. They like that were greener than most, though only in the way that matters. Its all about keeping things simple today and sustainable for tomorrow. We are technologically driven, environmentally aware and as transparent as possible.

In a complex industry such as energy, all of that makes for challenging yet very rewarding careers.

Please apply