Call Centre Agent

Call Centre Agent

Location: Central London / West End , London Salary: 19,000 per annum + excellent benefits, inc. gym membership Date posted: 05/04/2012 12:00 Job type:Permanent Company: Virgin Active Contact: Virgin Active Ref: Totaljobs Job ID: 53107050

Call Centre Agent

Health & Leisure Industry

Central London c. 19,000 + excellent benefits, inc. gym membership

Do you have what it takes to deliver excellent customer service over the phone, all day every day? Do you love talking to people about pretty much anything? If so, then read on because you could be the next person to join our Customer Services team in the Barbican?

At Virgin Active, our people are at the heart and soul of everything we do. From the smiling faces at our health clubs to the words you're reading now, someone like you decided they wanted to work at Virgin Active. And just went for it. It's easy to see why. At Virgin Active, our aim is to create an environment where you are encouraged to not only enjoy yourself whilst at work but make a real contribution to the success of each club and the business as a whole.

Answering copious amounts of incoming calls for all areas of the business, from how deep is your pool in Preston to I want to speak to the MD about a complaint, youll need to be able to handle just about everything! Youll be speaking with members, prospects and leavers ensuring all calls are answered quickly and efficiently. We believe in first to deal, best to deal, so taking ownership of all queries and issues will definitely your thing. Not calling members back isnt our thing, so youll be making sure all voicemails are retrieved and responded to immediately.

You will be the clubs best friend, working hand in hand and being informative on all the latest activities. You will also handle all prospect enquiries from the marketing campaigns, answering with confidence as you will know our business inside and out. The role involves working shifts between 8am-8pm, Monday to Friday.

Pre-requisites

Sounds enticing to sit down and talk on the phone all day, doesnt it? Well, if you dont already know how hard our Customer Services team work then think about the kinds of things members will challenge you about, it isnt all just chatting you know!

Please make sure your CV contains the following before applying, otherwise we might not be able to take you forward to our interview stage:

Practise of working in a busy call centre environment, consistently achieving set call targets.

Good PC skills including Word, Excel and Outlook.

Database experience would be beneficial as calls are logged on a bespoke database.

Proven experience in a Customer Service role.

Experience of responding to high volumes of written correspondence via email or letter.

On top of all this, you will need to be calm under pressure and be able to speak freely to absolutely everyone, whilst thinking on your feet.

To keep your motivation levels high we can offer you fantastic benefits, including gym membership for you and one of your buddies, health and dental care, a free day off on your birthday, discounts at a range of other Virgin companies and partners, plus working with a world leading brand, what could be better!

More information about career opportunities with Virgin Active can be found at www.fitforvirginactive.co.uk