Customer Relations Manager x 2

Customer Relations Manager x 2

Location: Manchester (M1) , Manchester View map Salary: 37,500 per annum Date posted: 29/04/2012 12:00 Job type:Permanent Company: Star Motors Contact: Atif Nawaz Ref: Totaljobs/st9823 Job ID: 53469789

This job is graduate level or above. Applicant must have graduate level or above NVQ/SVQ Level 4 or equivalent qualification or previous experience required. As the Customer Services Manager, your role will involve getting the best out of your staff to provide customers with the best experience possible.
Taking charge leading a team is your main responsibility. You'd have to supervise and motivate your team to make sure customers are handled in a friendly, useful and professional way.
its equally important for you to build knowledge and understanding of products and policies. This can be passed on to your staff.
A typical day involves many duties, which would vary depending on your work. These could be building effective customer relations, staff recruitment and appraisals, working arrangements, staff meetings, and training and development programs. More complex customer enquiries, complaints, and any crisis such as security issues would also be part of your role.
Other duties vary depending on the type and size of the organisation, but the job can include financial responsibilities, stock ordering and taking part in special customer promotions or events.