FIT Reservation Executive - French Speaking - Maternity Cover

FIT Reservation Executive - French Speaking - Maternity Cover

Location: London , South East Salary: Unspecified Date posted: 07/04/2012 16:03 Job type:Contract Company: GTA Travel Contact: Recruitment GTA Ref: Totaljobs Job ID: 53227658

The main objective of this role is to work as a member of the FIT Department within the Reservations team to process bookings and confirm new requests, amendments and cancellations as quickly, efficiently and accurately as possible

Gullivers Travel Associates (GTA) is one of the world's leading wholesalers of ground travel products and services.

GTA uses industry-leading on-line technology to supply tour operators, travel agents and public websites with a 'one-stop-shop' of content comprising more than 20,000 hotels/apartments and 3 million ground travel arrangements.

The Fully Independent Traveller (F.I.T.) Department comprising of over 150 staff is responsible for the handling and processing of all hotel/apartment accommodation and ground travel for passengers in groups of under 10 travellers.

Based in the Head Office in London, the F.I.T. Department provides Sales, Tariffing (Pricing), Operations and Reservations function for clients and hotels based in Europe, South America and Africa.

MAIN RESPONSIBILITIES

Confirm the agent's requested hotel and, if not available, select the best alternative according to price, standard and location.

Monitor the allocation and booking situation for relevant areas, through the use of add/auto reports and to bring to management attention any potential problems. Deal with suppliers and process their queries quickly and efficiently whilst developing a good working relationship Check the system constantly throughout the working day in order to confirm all bookings as fast as possible. Update operations staff about the status of any bookings that cannot be confirmed within the set deadlines. Maintain an accurate and up to date knowledge of hotels and acceptable alternatives. Process prepayment requests. Maximise profits whenever possible by requesting special budgets whenever a supplier appears to have a large amount of space available. Request, on an adhoc basis, net rates for suites at least 30 below rack Answer accounts queries within five working days of the request. Maintain a folder with all pending queries and/or problems. Ensure good communication with colleagues and management. Prioritise daily work as necessary. Liase with management and colleagues to provide feedback and identify any new ideas and/or problems. Reply to all messages and queries from other offices and departments within 24 hours. Be fully familiar with all applicable gta systems . File all correspondence received by the end of that day. Undertake, as requested, other tasks or projects and complete them within the given time frame.

KNOWLEDGE, SKILLS, EXPERIENCE & ATTRIBUTES

Past experience in the Travel/Hospitality Industry is preferable Outstanding oral and written communication skills PC Literate Attention to detail Self motivated Excellent organisational skills and ability to prioritise Ability to work under pressure and meet deadlines Problem solving Fluency in French , both written and oral is essential