Internal Technical Support Engineer

Internal Technical Support Engineer

Location: The Trafford Centre, Manchester (M17) , M17 Salary: 27000 - 34000 per annum + company benefits Date posted: 26/06/2012 17:04 Job type:Permanent Company: Adecco Group Contact: Carl Costain Ref: Totaljobs/Technical Engineer Job ID: 53936044

Adecco are currently recruiting for an Internal Technical Support Engineer for our clients head office in Manchester.

Working in a small team, this position would suit an Engineer or someone that has experience of being an Engineer/on the tools in refrigeration, heating, air conditioning or something similar, that is keen to work within an office environment in a customer focused role.

Candidate requirements:
-General knowledge of the UK air conditioning industry
-Sound knowledge of the company product profile
-Basic electrical circuitry knowledge
-Ability to problem solve
-Good communicator
-Excellent customer service approach
-Excellent telephone manner
-Assertive manner
-Team player
-Ability to work under pressure

Working within a national helpdesk department the role will involve providing technical information on products and to assist customers to diagnose malfunctions.

Duties include:
-Answer incoming telephone calls
-Offering advice on effective remedies to repair the equipment.
-Respond effectively to call back and answerphone requests
-Log all calls accurately on database systems
-Assist warranty department on diagnostics to warranty claims
-Monitor common fault occurrences and escalate as appropriate
-Provide technical advice to customers

Adecco are an employment agency