Reservations Supervisor

Reservations Supervisor

Location: City , London Salary: Unspecified Date posted: 09/04/2012 18:02 Job type:Permanent Company: Hilton Worldwide Contact: Unspecified Ref: Totaljobs/Hilton_89362_EN Job ID: 53286966

Introduction

Description
A Reservations Supervisor with Doubletree by Hilton oversees the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction.What will it be like to work for this Hilton Brand?It all starts with a warm chocolate chip cookie, a simple touch that sets the tone to create a rewarding experience for a guest's entire stay. DoubleTree by Hilton understands that doing the little things well can mean everything.If you appreciate the little things and enjoy creating exceptional experie nces through perfecting little details, you may be just the person we are looking for to work as a Team Member with DoubleTree by Hilton. Because its at the DoubleTree at Hilton where the little things mean everything.What will I be doing?
As Reservations Supervisor, you oversees the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction. The Reservations Supervisor will work with the Reservations Team to develop future and repeat business opportunities. Specifically, you will be responsible for performing the following tasks to the highest standards:



Assist in the day-to-day operations of the Reservations Department

Manage telephone, fax and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times

Understand seasonal and historical trends and work within them to ensure maximum o ccupancy and average room rates

Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximise revenue

Produce quotations and written confirmation to all clients

Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business

Ensure Team Members are developed effectively, maintain a thorough understanding of hotel facilities and processes, and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts

Ensure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate; and Reservations policies and procedures are followed to ensure Guest satisfaction

Monitor the appearance, standards and performance of the Reservations Team with an emphasis on training and teamwork

Assist in the recruiting, mana ging, training and developing of the Reservation team.

Profile
What are we looking for?
A Reservations Supervisor serving Hilton Worldwide Brand hotels and vacations is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

Good organisational and administration skills

Positive attitude and good communication skills

Commitment to delivering a high level of customer service

Confident telephone manner

High level of IT skills

Excellent grooming standards

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:



Knowledge of the hotel property management systems

Previous experience in the Reservations/Sales function within the hotel/leisure sector

Relevant degree or other qualification in a business discipline
What benefits will I receive?Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of the The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.Learn more now about DoubleTree by Hilton --- where the little things mean everything.More than 250 properties in countries throughout the worldM ore than 230 million cookies have been served, and still baking!Hotel chain continues to grow rapidlyFeatures the signature Sweet Dreams Sleep Experience
What we offer