Operations Support Analyst

Operations Support Analyst

Location: Leeds (LS12) , Leeds View map Salary: Unspecified Date posted: 17/05/2012 10:01 Job type:Permanent Company: Amicable Building Assistance Ltd Contact: shaista maartensz Ref: Totaljobs Job ID: 53596820

Personal Attributes

This job is suited to a proactive person that is capable of and wants to work in a fast paced, demanding, high pressure business where one is on the go and has to be alert the entire day.

The ideal person is intelligent, disciplined and highly energised with a bright, vibrant, upbeat, positive personality that skilfully handles people with different personalities, relishes problem solving and loves constant challenges.

As a main voice contact with clients and customers where impressions really matter, coupled with the high volume of interactive voice communication, the person must have excellent spoken and written English, excellent voice communication skills and an excellent phone manner.

Experience

The ideal person would have worked for a company delivering broad based building remedial solutions preferably through the Commercial and Domestic Insurance claims medium.

Main Job Responsibilities:

Provides all branch support services to ensure the Claim Co-ordinators, Project Managers and Surveyors can effectively and efficiently carry out the claim works and meet SLAs.

Provide management and reporting information to Operations Manager and Head Office functions such as Finance Department.

Job Functions:

Constant monitoring of the company input communication channels such as email boxes, computer systems, fax and mail, subsequently updating appropriate computer systems and people.

Book appointments between company personnel and clients/customers, e.g. book survey appointments.

Create the initial file information on both computer systems and paper based files for new instructions, distributing and updating as required.

Providing management information and reporting for Clients and Company.

Prepare monthly branch target, maintain currency of target on a daily basis, formally escalating issues to Operations Manager.

Log Complaints, Manage and Monitor resolution following Client Processes

Distribute supplier invoices to appropriate staff, monitor they are actioned and when actioned forward to company finance dept. Escalate slow response to Operations Manager

Chase, collect and log: authorizations, mandates and policy excess payments and advise branch staff

Monitoring direct trade assignment to ensure people are fully booked out on jobs for a minimum next 2 working days, advising teams and Operations Manager when not, both verbally and by email.

Collate direct trade timesheet information, verifying their correctness and forward to company finance dept

Stand in for Claim Co-ordinator when sick, on holiday, etc

2nd line phone answering (after claim co-ordinators)

Recording sub-contractor details, verifying with CIS and passing information to accounts department

Other tasks as requested by the Operations Manager