Night Porter

Night Porter

Location: City , London Salary: Unspecified Date posted: 09/04/2012 16:03 Job type:Permanent Company: Hilton Worldwide Contact: Unspecified Ref: Totaljobs/Hilton_88842_EN Job ID: 53240957

Introduction

Description
A Night Porter with Hilton Worldwide offers night-hour assistance, including luggage handling and package deliveries, to Guests in order to create an exceptional experience from check-in through check-out.What will it be like to work for this Hilton Brand?With more thousands of hotels in more than 80 countries, Hilton Worldwide offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience,B1 we offer the millions of travelers who stay with us every year a welcome they will never forget.If you und erstand the importance of a proper welcome and know how to offer an exceptional hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Worldwide. Because its with Hilton Worldwide where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. We're Hilton Worldwide. Welcome.What will I be doing?
As Night Porter, you will offer night-hour assistance, including luggage handling and package deliveries, to Guests in order to create an exceptional experience from check-in through check-out. A Night Porter contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Achieve positive outcomes from Guest queries in a timely and efficient manner

Assist Guests with luggage and other requests, as necessary

Deliver guest mail, newspapers and express check out bills to rooms

Demonstr ate a high level of customer service at all times

Collect room service/ breakfast cards

Assist Night Management with fire walks, and, in case of an emergency

Act in accordance with all security and emergency procedures and manage the instigation of these, as required

Attend appropriate training courses, when required, and assist with the Night Teams training and development efforts

Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area

Follow company brand standards

Assist other departments, as necessary

Profile
What are we looking for?
Night Porters serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

Positi ve attitude and good communication skills

Commitment to delivering a high level of customer service

Excellent grooming standards

Ability to work on your own and as part of a team

Competent level of IT Proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Previous experience in a customer-focused industry
What benefits will I receive?Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of the The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide. Learn more now about Hilton Worldwide --- offering an open door, a welcoming smile, and an exceptional experience.Reached a total of 29 million Hilton HHonors members with 2.5 million members joining in 2010 aloneOne of the largest hospitality companies in the U.S. by number of roomsDeveloping one of the largest pipelines in our history and in the industry --- with a special commitment to global expansionFirst major hospitality company to require sustainability measurement as a brand standard
What we offer