Guest Service Porter

Guest Service Porter

Location: Leeds , West Yorkshire Salary: Unspecified Date posted: 25/06/2012 16:03 Job type:Permanent Company: Hilton Worldwide Contact: Unspecified Ref: Totaljobs/Hilton_94428_EN Job ID: 53831776

Introduction

Description
A Concierge with DoubleTree by Hilton serves as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity.What will it be like to work for this Hilton Brand?It all starts with a warm chocolate chip cookie, a simple touch that sets the tone to create a rewarding experience for a guest's entire stay. DoubleTree by Hilton understands that doing the little things well can mean everything.If you appreciate the little things and enjoy creating exceptional experiences through perfecting little details, you may be just the person we are looking for to work as a Team Member with DoubleTree by Hilton. Because its at the DoubleTree at Hilton where the little things mean everything.What will I be doing?
A Concierge, you will serve as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity. A Concierge is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Serve as a key point of contact for Guests and efficiently respond to Guest enquiries

Provide information, advice and booking services for a wide variety of Guest enquiries, including city tours, theatre tickets, restaurants, doctors, flight bookings, among others

Process and deliver messages for Guests

Deliver and safely storage Guest luggage

Stay current with all hotel services as well as daily VIP requests and special events

Ensure orderliness and safety guidelines around the lobby and front door areas

Provide support to Management as required, in cases of emergency

Project a professional manner with an emphasis on hospitality and Guest service

Maintain a clean, healthy, and safety working area

Act in accordance with policies and procedures when working with front of house equipment and property management systems

Profile
What are we looking for? Concierges serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Flexibility to respond to a variety of different work situations
Ability to work on your own and as part of a team
Knowledge of the local area
Full clean driving Licence
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Previous experience working in Concierge in a hotel environment
Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Flexibility to respond to a variety of different work situations
Ability to work on your own and as part of a team
Knowledge of the local area
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Previous experience working in Concierge in a hotel environment
What benefits will I receive?Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of the The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.Learn more now about DoubleTree by Hilton --- where the little things mean everything. More than 250 properties in countries throughout the worldMore than 230 million cookies have been served, and still baking!Hotel chain continues to grow rapidlyFeatures the signature Sweet Dreams Sleep Experience
What we offer