Customer Support – Subsidence Services

Customer Support â€" Subsidence Services

Customer Support Subsidence Services

Location: Maidstone , Kent Salary: Competitive, plus excellent benefits Date posted: 25/06/2012 18:03 Job type:Contract Company: CUNNINGHAM LINDSEY UK Contact: Please click on apply button Ref: Totaljobs/12 090 Job ID: 53920312

Customer Support Subsidence Services

Maidstone

1 year fixed term contract

Competitive, plus excellent benefits

Cunningham Lindsey specialises in the provision of claims management and loss adjusting services. We provide a broad range of expertise ranging from building valuations to the handling of subsidence claim portfolios. Working in partnership with you, Cunningham Lindsey can unlock your potential - learning and growth. When it comes to investing in our employees development, we are unrivalled in our market sector.

As a Customer Support representative, your role will be to deliver a customer focused claims handling service. Youll be providing support to a number of Home Based Project Managers and Surveyors within the Business. Youll act as first point of contact for our Clients and Homeowners for any queries on their subsidence claims. Additionally, youll provide administrative support including maintaining Tasks, requesting payments, producing letters, and liaising with our internal and external suppliers.

Its imperative that youll always put the customer first and exceed expectations, so a methodical and calm approach will be essential. Youll also have the ability to prioritise urgent requests and ensure all tasks are completed.

You will have/will be:

Committed to gaining the relevant knowledge and skill for the professional and technical requirements of the jobPrevious experience within a customer support office environment Organised, diligent and able to run tasks allocated though to completion Conscientious and hard working to achieve and exceed the required results, as well as flexible and adaptable during times of surge Excellent communication and negotiation skills Experience of computer based claims handling system Ability to deal with demanding customers in sympathetic but firm manner directly over phone. Able to cope with fast changing working environment A desire to embrace innovative working practices Educated to a good GCSE standard, or ideally to A level standard An insurance qualification would be an advantage

Cunningham Lindsey have an on line application process.Please enter job reference 12 090 when taken through to the Cunningham Lindsey website. Full instructions are on the careers pages.

Cunningham Lindsey is committed to Equal Opportunity and Diversity. We aim to ensure that no job applicant or employee receives less favourable treatment on the ground of race, colour, nationality, religion, ethnic or national origins, age, gender, marital status, sexual orientation or disability.