Retail Branch Manager / Retail Store Manager

Retail Branch Manager / Retail Store Manager

Location: Birmingham , West Midlands (County) Salary: Attractive Total Package Date posted: 26/06/2012 16:05 Job type:Permanent Company: Carphone Warehouse Online Solutions Contact: Carphone Recruiter Ref: Totaljobs/BBE3671 Job ID: 53727553

Branch Manager / Store Manager

Exciting Retail Management opportunities

The salary for this role is reflective of the size of the business you will be managing and the number of team members you will have responsibility for.

Best Buy Enterprise is a multinational retailer of technology, entertainment products and services with a commitment to growth and innovation. We are a truly global company with approximately 180,000 employees across the United States, Canada, Europe, China, Mexico and Turkey.

Best Buy Europe Distributions is the European arm of Best Buy Inc. and is made up of Best Buy, The Carphone Warehouse, Geek Squad and The Phone House.

The Carphone Warehouse is Europes biggest independent mobile retailer with over 800 stores in the UK, and hundreds more throughout Europe. Our success has been built on over 20 years of experience in the telecommunications industry and our people's passion for the connected world.

Immerse yourself in our future, and you could have an inspiring career ahead of you. Today is yesterday. Live tomorrow.

Overall Purpose of Job

A key objective for the role is to take the Connected World vision and translate this effectively throughout the store, for all employees and for all customers. Taking personal ownership for the performance of the store, developing a team with a passion and drive for exceptional customer service and results. Branch Managers will develop a business that demonstrates the Five Fundamentals, thriving on success, expertise and honesty and living the principles of SERVE (Service, Expertise, Range, Value, Experience) to differentiate The Carphone Warehouse from their competitors.

The role requires an individual who can ensure that the customer is at the centre of every decision and activity. Building a team of talented, deeply engaged and proactive employees around them that will work, in line with business objectives, while encouraging each other and fostering a working environment that offers support and guidance to all. The Branch Manager will drive the Five Fundamentals throughout the team, developing a hardworking culture which is friendly, open and honest.

The team will be product and industry experts who can articulate the benefits, features and connectivity of the technology through simple, impartial advice. Employees will have a thirst for technology and want to share their knowledge with customers and colleagues alike, bringing to life the Kit, Content, Connections and Services proposition. Strong leadership will develop individuals with a passion and enthusiasm for technology that is not seen in any other store. Coupled with a world-class service the branch will be a benchmark for all other retailers. Creating an exciting, energetic environment will be key to delivering a stand out message to the market and team.

The Branch Manager will be driven by success and have a positive, confident attitude that transcends throughout the store. The Branch Manager will look for innovative ways to maximise profitability, constantly pushing boundaries and raising the customers expectation and experience. The vision will be on a local strategic level, but not lose sight of the national objectives. Learning from the market feedback and interpreting this information to feed the organisations desire to be the best in everything it does.

Duties & Responsibilities

There are four key areas of focus for the Branch Manager:
1. Develop Passionate & Effective Teams
2. Manage Sales & Store Activity
3. Drive Service & Standards
4. Manage Financial & Store Administration

Skills & Experience

Essential:

It is essential the Branch Manager demonstrates and fosters an environment where the Five Fundamentals are paramount. These are:

1. If we don't look after the customer, someone else will
2. Nothing is gained by winning an argument but losing a customer
3. Always deliver what we promise. If in doubt, under promise and over deliver
4. Always treat customers as we ourselves would like to be treated
5. The reputation of the whole company is in the hands of each individual

The Branch Manager will demonstrate:

Relating to people at all levels
Capability to lead and inspire others
Enthusiasm & passion for CPW
Excellent communication skills
Effective planning and organisation of others work

Desirable:

It is particularly helpful if the Branch Manager can also demonstrate:

Quick assimilation of information and prioritisation of activity
Commercial Awareness

Regulated Role

The jobholder must be of good repute for the purpose of complying with FSA requirements. This role requires involvement with insurance products regulated by the Financial Services Authority (FSA). Appointment is conditional on you being and remaining of Good Repute (as defined by the FSA, specifically that you have not been convicted of an offence related to dishonesty (whether such offence is spent or unspent) and that you are not an un-discharged bankrupt

Compliance

You are required to ensure you are familiar with the regulatory requirements of the FSA as they apply to your role and to ensure that your conduct enables CPW to meet its compliance obligations under them at all times
You are also required to report any instances of non-compliance that you become aware of to your line manager. If reporting such cases to your line manager would not be appropriate, you should use the whistle-blowing procedure on our intranet to ensure that the matter is reported to an appropriate person Working at Best Buy Europe definitely has its perks. What you get for working with us is a comprehensive package which includes a combination of pay and benefits, plus a culture that encourages development, individuality and work/life balance.