1st Line IT Trainee Support

1st Line IT Trainee Support

Location: Birmingham (B1) , Birmingham View map Salary: From 22,000 to 30,000 per annum Date posted: 25/06/2012 17:02 Job type:Permanent Company: Echo IT Contact: Joe Healy Ref: Totaljobs/IT45279 Job ID: 53925137

About the Job

An excellent opportunity has arisen working for a leading IT Solutions Provider based in Birmingham.

The successful candidate will have excellent telephone manner and be a very strong communicator, especially with people who have varied levels of technical understanding.

You will need to have a hunger to learn, grow and gain experience, ability to work without close supervision and excellent troubleshooting and diagnosis skills through listening and understanding users needs.

RESPONSIBILITIES:

Provide telephone, email and remote support

Respond to clients queries and problems in a timely manner

Log calls into helpdesk call logging system

Diagnose and troubleshoot hardware and software issues

Allocate and escalate more complex issues to 2nd and 3rd line IT support teams

Organise and arrange on-site visits for 2nd and 3rd line IT support teams

Monitor and update client systems and networks

Assist in any other general tasks that may arise

REQUIREMENTS:

Able to communicate effectively at all levels of the organisation both verbally and in writingConfident telephone manner and a natural empathy with a diverse range of usersGood analytical and problem solving skillsAn ability to remain calm and good humoured under pressure and work under own initiative

Upon completion, the apprentice will gain world recognised certifications, such as CompTIA A+ and N+.

Candidates with more experience and with the above Industry certifications may be considered for an alternative IT role.

Immediate telephone interviews are available to the right people.