OEW (Optional Extended Warranty) Technical Claims Specialist

OEW (Optional Extended Warranty) Technical Claims Specialist

Location: Great Warley, Brentwood (CM13) , CM13 View map Salary: Upto 27,000 per annum Date posted: 26/06/2012 16:05 Job type:Contract Company: Percepta Contact: Paul Shipman Ref: Totaljobs Job ID: 53690313

Fixed term contract until end of 2012

Ready to Change Gears?

Percepta excels at providing outsourced customer contact services including concern resolution, technical support, sales and marketing support and business process management. Our customer relationship management professionals drive effective multi-channel customer relationships from 10 locations worldwide.

Position Summary

The successful candidate will identify cost saving opportunities though analysis of claims data. They will recommend improvements to the approval process and highlight dealers who would benefit from field visits and consultations on warranty best practice.

This position will initially assist in the setting up of this new program by providing a UK based Project Manager with support in identifying UK and German dealers who would benefit from a consultation visit. This position will work remotely (based in Warley) within a larger team based in Cologne who will manage the whole program.

What youll do

(This list is not exhaustive)

Review post paid warranty claims submitted for paymentIdentify trends in claims analysis for cost saving opportunities and targeting dealers for consultationHighlight potential risks & issues on new project boundariesMake recommendations about dealers that should enter the prior approval program and the relevant self approval levelsLiaise with our clients OEW management and the central Percepta team based in Cologne Other relevant duties as determined by Cologne based Team Leader and the Percepta Warranty Services Operations Manager

What youll need

Minimum of 12 months experience working in a Warranty Services DepartmentWorking knowledge of warranty systems and business processesExperience in the automotive industry, preferably within an after sales roleExcellent analytical skillsTechnical diagnostic skills or basic technical skills would be advantageousGood communication skills, including excellent phone manner and good interpersonal skillsComputer literate, specifically the Microsoft office package , including strong excel skillsAble to perform well within a team or when working on own initiativeEducated to GCSE standard or equivalent experience

What We Offer

A wide range of benefits including:

BUPA healthcare and worldwide travel insurance for yourself and your partner. 31 days holiday per annum (including statutory bank holidays) increasing by 1 day per year up to a maximum of 5 years service. Life Assurance (4 x annual salary). Stakeholder pension scheme. Eligibility for discounts on new vehicles. Membership to discount websites

If you would like a career that places you in the driver's seat please follow the link below to apply online!