Technical Account Manager

Technical Account Manager

Location: Central London / West End , London Salary: From 35 to 70 per annum Date posted: 31/03/2012 17:00 Job type:Permanent Company: Wanstor Ltd Contact: Joy Baker Ref: Totaljobs/TAM Job ID: 53246544

Company Information
Established 2002 Wanstor now have a strong presence in the IT Service arena and provide a range of proactive IT support services for clients which include a number of household names. Over the nine years that the company has been in business its client base and turnover has grown steadily and further expansion is now planed.
Amongst the various accreditations which the company holds is ISO 9001 certification, Microsoft Gold Partner, HP Preferred Partner, and VMware Enterprise Partner.
Currently the company employs 70-Staff amongst these are 50 technical consultants working from offices in London SW1, Manchester and Bristol
The c ompanys annual turnover is approximately 5million

Role Information
Managing the existing customers
Working with CEOs, MDs, FD
Providing IT strategy advice / infrastructure road maps
Providing annual IT budgets
Help to manage the various client projects
Review the clients monthly issues and propose solutions that help reduce the total call volume
Recommend appropriate solutions based around HP, VMware, Microsoft and SharePoint to improve the IT service for the business

The role of account manager will involve working on a range of opportunities with existing customers. The company have two staff involved in new business sales, three in marketing and three in account management, you will be expected to work with a range of existing clients. These will involve specifying appropriate solutions both technically and commercially, arranging project work/consultancy, reviewing the custoemrs support and hosting services SLAs.

Pre-requisites
Technical IT knowledge is essential. Ideally coming from a 3rd line engineer or IT manager background
Knowledge of business process development and improvement.
Excellant customer service skills
Experience in account management in a B to B environment advantageous
Strong communication skills, both written and interpersonal
Able to develop and maintain exceptional business relationships with the partners.
An interest in technology with a solid background in the IT sector

The ideal candidate will come from a technical back-ground with a solid experience of IT Services. Wanstors sales and account management staff are expected to to adopt a consultative, and service oriented approach towards sales and account management.