Property Administrator - Residential Block Management

Property Administrator - Residential Block Management

Location: Kensington, West London (W8) , W8 View map Salary: From 21,000 to 26,000 per annum Date posted: 31/03/2012 09:00 Job type:Permanent Company: Blenheims Estate & Asset Management Contact: Patrick Taylor Ref: Totaljobs Job ID: 53187719

Reporting to Property ManagementTeam.

Duties are to provide administrative support to the Property Administration team.

Typical day to day duties include the following:-

1)First point of contact dealing with calls and correspondence from residents and leaseholders of residential blocks of flats.

2)Dealing with suppliers to instruct maintenance work on residential blocks of flats with guidance from the Prope rty Managers.

3)General typing of correspondence, reports, orders, forms, as required.

4)Answer incoming calls on main line with other administrator(s).

5)Field calls for all team members when required.

6)Maintain message/day book for team members up to date as necessary.

7)Deal directly with minor enquiries, e.g. accounts queries, insurance claims, key requests, maintenance order requests, etc.

8)Check team members voicemail messages when out on site for long periods and deal with matters arising if possible.

9)Notify team members of any urgent matters needing attention on mobile numbers when out on site.

10)Compile information regularly required for pre-contract enquiries.With assistance of team me mbers where necessary, respond to enquiries on sales/sub-letting (respond to enquiries within 3 days).

11)Stamp and code invoices ready for approval by team members and distribution to accounts staff (all invoices to be paid within one week).

12)Maintain site staff (porters) records of leave and other absences.

13)Maintain library records, property bibles and other reference material in an up to date condition.

14)Perform other administrative duties as required by team members including keeping all filing up to date.

15)Attend site when required to provide access or other inspections

The candidate will be based in the Property Management department in Young Street, Kensington but will be expected to visit estates in teams portfolio within the Kensington area where requ ired. She/he will be expected to handle all resident and client contact with tact, diplomacy and consideration.

The candidate will have the following qualities:

Mature, calm under pressure

Enthusiastic and discreet in your approach

Well-presented with excellent telephone manner

Strong administration skills, extremely organised and tidy

Ability to communicate at all levels

Proactive, ability to multi-task with can-do attitude

Customer focussed

IT literate in Outlook, Word & Excel

The candidate will also be required to generally to perform such duties as Blenheims and their clients feel are in the better interest of any estate or in the promotion of the business.