Account Manager

Account Manager

Location: London , South East Salary: From 30,000 to 35,000 per annum Date posted: 31/03/2012 18:03 Job type:Permanent Company: Kaplan Financial Contact: Please click 'Apply for this job' button below Ref: Totaljobs Job ID: 53151355

Kaplan Professional is a leading global provider of financial services, securities, legal, management, accounting and tax training. We deliver more than 400,000 courses, many to the worlds leading companies. Kaplan professional is a part of Kaplan Inc which is one of the worlds largest diversified education companies and a $ 2.9bn business owned directly by The Washington Post Company.

Kaplan success is directly related to our ability to recruit and retain highly qualified and motivated professionals in all areas of the company. W e've assembled a group of talented individuals who are rewarded for individual and team-oriented accomplishments. The Kaplan environment is entrepreneurial in spirit and offers the excitement and creativity of a fast-paced start-up, with the respected reputation and reliability of a blue-chip company. Kaplan Professionals leadership team sets the standards for ethical business and educational excellence.

We employ more than 900 employees in the UK spread over 30 offices, and now have an excellent opportunity for a Account Manager in the Corporate Support team.

The Role

The role is within the Corporate Support and e-Care team. The primary focus of this role is to account manage and develop existing relationships with key accounts for the London market and be accountable for identifying and achieving revenue growth opportunities.

You will report to the Head of Account Management London

The Requirements

Main duties and responsibilities:To manag e multi product and multi location clientsTo continuously monitor/review client activity every in line with service level agreements (SLAs)To renegotiate / secure contracts with clients.To ensure day to day service delivery meets agreed levelsTo achieve retention and sales growth targets.To identify cross selling / new business opportunities.To ensure that the Kaplan brand awareness is maximised through the management and development of strong relationshipsCompile and carry out presentations to corporate and individual clients promoting Kaplan products/servicesKeep all clients aware of developments and new initiativesConducting exam clinics for students at the start of each examination sitting Student support by phone, email and in person for all non-academic issuesTo ensure Kaplan CRM tools are kept up to date and regularly reviewedDevelop links with appropriate employer/professional bodies to promote Kaplan Financial activities

Communications and working relationships

You will be expected to work closely with:National and International marketingHead of Product ACCA/CIMA, Kaplan and Professional bodiesOther centres across the UK, including customer service teamsHead of New Business and his business development teamEmployers in both the private and public sectorKnowledge, skills and experience requiredExceptional account management and relationship management skillsExtensive account management experienceUnderstanding of Kaplans product portfolioExperience in working with FTSE 250 companiesProven ability to establish and maintain relationships with clientsExcellent written and verbal communication skillsThe ability to influence customer decisions An entrepreneurial spirit Flair, creativity, positivity and tenacityStrong organisational and multi tasking skillsExperience of working with CRM systemsA real can do attitudeAn understanding of the training and accountancy worlds

The Benefits

25 Days Annual leave (excluding Bank Holiday)5 Pens ionUpto 10 bonusPrivate Medical CoverLife AssuranceIll health coverTax Free BikesFamily Friendly policies.Discounted gymEmployee Supprt Scheme

Please note some of benefits have eligibility criteria.

In order for your application to be considered, you must submit a covering letter with your CV.

Due to the high volume of applications anticipated, we regret that only candidates short listed for interview will be contacted.