CRM System Coordinator / Analyst

CRM System Coordinator / Analyst

Location: Gwaelod-Y-Garth, Cardiff (CF15) , CF15 View map Salary: From 15,000 to 25,000 per annum Date posted: 31/05/2012 21:00 Job type:Permanent Company: Vincent Charles Executive Search Ltd Contact: Martyn Bull Ref: Totaljobs/MB/VC/CFF0512/TJ Job ID: 53740066

Help strengthen family life.

Run the SQL-based CRM at the heart of one of the UKs leading family charities.

For almost 25 years, Care for the Family (CFF) has worked across the UK to promote & strengthen family life. This has been made possible by the support of tens of thousands of people across the UK. CFFs successes depend on their ability to engage with these partners & supporters in a timely, focused & intelligent manner. Their Customer Relationship Management (CRM) system, IRISs CARE package, is the mission-critical foundation of these relationships. It influences all they do.

CFF are recruiting a System Co-ordinator / Analyst to help CFF gain maximum benefit from IRIS, so that families in the UK are supported as effectively as possible.

The role is based on the northern edge of Cardiff, reporting to the Manager of Customer Care.

Key Job purposes:

Optimise configuration & use (rather than technical infrastructure) of the CRM systems for maximum business & customer benefitSupport systems users helping them to understand & interact with applications effectively, including assistance with data extract & report writing.

Accountabilities

Primary contact with users andsystems suppliers on eg support, configuration, development, training, testing, special exercises, new project initiatives, website interfaceConfiguration of applications eg setting parameters, permissions, views, tables, workflowSupporting users in advice, training, diagnostics & data fixesSystem maintenance eg, new releases and other system eventsPlan, coordinate & carry out exercises which involve systems work to support a particular project or initiative.Set up views of database so users can extract information & report on it effectively. Advise users on best approach & most appropriate product to use for reports & enquiries.Identify need for, engage and work in conjunction with external specialised resource to help with projects as required.Identify potential areas for system improvement to introduce more functionality, greater efficiency and enhance the user experience.Support the Manager of Customer Care in developing and managing their budget

Candidate profile: skills and experience

Essential: Experience & understanding of principles & application of data analysis, data structures & database design.Knowledge and experience of using SQL databases including how to access, select, extract and present data for enquiry and analysis purposes; experience of running scripts to interrogate and update SQL databases.Demonstrated ability to provide explanations in clear reassuring manner using minimum technical jargon.Demonstrate logical & structured approach with appreciation of how business processes work.Experience of problem solving in logical & structured manner.Confident & experience of working on own initiative, seeking guidance when appropriate and prompting actions and decisions from others when required.Experience of developing close and trusting working relationships with colleagues and external suppliers.Experience of writing user guidesDesirable:Degree or HNDSignificant experience of working with usersExperience of working in a project environmentExperience of IRIS CARE application preferably using Smart Client interface and knowledge of Rich Client environment, withexperience of configuring application to fit defined business requirements.Knowledge of reporting tools available, choosing and using the best option for each requirement

Candidate profile: strengths and qualities

Essential:Team working Communication & interpersonal skillsPersonal drive and effectivenessAchieving results with added valueContinual learningCustomer focusProfessional and ethical behaviourDesirable:Analytical and creative thinkingStrategic thinkingPeople management and leadershipBusiness & sector understandingBirkman method understanding and application

Applicants must be eligible to work in the UK. Closing date 22 June

CFF was formed in 1988 to promote and strengthen family life and help those who are hurting because of family difficulties. It is a company limited by guarantee, registered as a charity and is governed by a board of trustees.

CFF is a Christian-faith based charity; employees must be in sympathy with the values and work of the charity.

For more information on CFF including full job description & employment terms & conditions please visit cff.org.uk