Hard Services Manager

Hard Services Manager

Location: Manchester , Lancashire Salary: Competitive Date posted: 31/05/2012 16:03 Job type:Permanent Company: Interserve PLC Contact: Please click the Apply Now Button. Ref: Totaljobs/SS00626 Job ID: 53673092

Job purpose

We are currently looking for an experienced, people focused and hands on Hard Services Manager to manage, plan and control all required works for a large modern city centre shopping cenntre, providing an excellent level of service to the client. The Hard Service Manager will manage an onsite team to ensure that all hard service delivery is in line with the central M & E teams overarching strategies, policies and procedures, whilst creating and maintaining a positive team ethic and customer focus.

Responsibilities

Responsible for the management of the dedicated site team looking after Retail Delivery, M&E Maintenance / Fabric Maintenance / Associated Projects, Fire Safety & I.T. support functions Ensure statutory compliance is always maintained and provide support to ensure a high level of statutory compliance for the Manchester Arndale Shopping Centre, New Cathedral Street and the Arndale Tower is always a high priorityEnsure the appropriate systems, procedures and reports are maintained to appropriate standards & submitted to specified deadlines Responsible for the people management of all direct reports and all departmental staff Liaison with the Client and Tenants to ensure the integrity of all of the Landlords systems Overall responsibility for specific departmental budgets including capital spend (Contractual & Non-Contractual) and any ad hoc projects an Responsibility for ensuring all projects and Retail Delivery work is completed to set & agreed completion deadlines, on budget and meets required KPIs Operate as the subject matter expert in relation to building fabric, M&E / Building Services, capital projects, retail delivery projects and the delivery of maintenance activities commensurate with a large Shopping Centre & Multi-Tenanted Offices. Undertake active monitoring, tracking and intervention as required to meet required KPI and performance levels Provide management data to the Operations Manager as and when required for upward business reporting (planned and flash requests) To manage / develop an effective maintenance stores system To manage/develop an effective maintenance planning system (PPM/CAFM etc) (principally Centre Monitor at Manchester Arndale) To manage / develop an effective asset life and project management systems To manage / develop an effective document control system To manage / develop the onsite energy management (BMS) & an appropriate sustainability programme, specifically: Implement and maintain a suitable, cost effective energy monitoring system. Assist with the delivery of Client led developments and projects on site Produce Monthly Utility Consumption Reporting Monthly Utility Cost Reports Develop / Implementation of Energy Reduction programmes, Water reduction programmes etc Use of Energy Wardens or Champions To fully support, and meet all company environmental and quality requirements QSHE To deliver an effective maintenance audit regime To comply fully with all current UK and European Health & Safety Environmental Legislation To comply with specific and relevant requirements of the SFG.20 Standard Maintenance Specification Preparation of status reports, departmental financial reports, and any other reports as requested by the Operations Manager /Office Manager Delivery of training and awareness to technical and non-technical staff as necessary, under the direction of the central M & E team including tool-box talks Attend client, supplier and tenant meetings as necessary or required

Knowledge skills & experience

Previous experience within Facilities Management or similar sectorPrevious experience with large sites such as PFI hospitals or similarStrong people/team management experienceGood client and contractor management skillsHigh awareness of Health and Safety with an understanding of legislation, safety, health and environment regulations Understands and applies commercial and financial principlesViews issues in terms of costs, profits, markets and added valueAnalyses issues and breaks them down into their component partsMakes systematic and rational judgements based on relevant informationGood communication and written skillsInfluences, convinces or impresses others in a way that results in acceptance, agreement or behaviour change Acts with professionalism and integrity at all timesDemonstrating a fully responsive and co-operative manner in order to deliver the highest level of internal and external serviceDemonstrate organisational skills and the ability to prioritise workloads to ensure deadlines are met Shows enthusiasm and career commitment17th edition is highly desirable

Person

Excellent leadership and motivational people management skills to work as part of team as well as leading a team Excellent time management skills with the ability to work under pressure and forward plan to avoid incidents or issues Good commercial and financial acumen clear and concise oral and written communication skills Ability to make decisions, take the initiative and originate action Excellent interpersonal, communications and the ability work openly and collaboratively at all members of staff to maximise team work and centre morale Must be hands on, carrying out maintence requests if applicable Flexible and Adaptable

Additional Job Board Text

Interserve's vision is to be the Trusted Partner of all our stakeholders. We are one of the worlds foremost support services and construction companies, operating in the public and private sectors in the UK and internationally. We offer advice, design, construction and facilities management services for society's infrastructure and provide a range of plant and equipment in specialist fields. Interserve is based in the UK. It has revenue of 1.9 billion and a workforce of 50,000 people worldwide.
Closing date: 6 June 2012