FM Operations Manager

FM Operations Manager

Location: Lozells, Birmingham (B19) , B19 View map Salary: Unspecified Date posted: 31/05/2012 16:02 Job type:Temporary Company: Signet Trading Ltd Contact: The Recruitment Team Ref: Totaljobs/SIGNET4419 Job ID: 53739633

Facilities Management Operations Manager (6 month Contract)

Property & Store Development Team Birmingham.

Do you have excellent customer service experience, strong excel skills and an analytical mind?

Then look no further. At Signet we are looking for a FM Operations Manager on a 6 month temporary Contract.

As FM Operations Manager you will be responsible for the operational management of Signets maintenance helpdesk, providing maintenance services to Signet stores and the reporting, analysis and forecasting of revenue and capital spend.

Youll be responsible for
- Managing the maintenance helpdesk within service levels and response times to stores
- Managing the purchase order management process ensuring invoices get settled
- Produce financial, statistical and performance related reports
- Monitor and report on maintenance revenue and capital expenditure inline with team budgets
- Provide an escalation point for retail colleagues when inevitable issues arise, ensuring complaints are dealt with
- Line responsibility for 2 maintenance administrators

About You
We are looking for someone who can provide an excellent customer service experience to all their contacts, you will have strong Interpersonal skills.
You must be numerate and analytical and have good attention to detail.
Excel skills are essential. Experience of Business Objects, POM and Basware would be a huge advantage.

About Us
While you may have not heard of us, youll almost certainly have seen one of our stores a familiar sight on the UK high street with over 500 stores throughout the country. Were the organisation responsible for popular jewellery brands H. Samuel, Ernest Jones and Leslie Davis. Signet is the worlds largest specialty retail jeweller by sales, with stores in the US, UK, Republic of Ireland and Channel Islands.

The Benefits
At Signet, In return for your dedication and experience, we offer not only a competitive salary but also all the benefits and career progression opportunities you would expect from a large retail company. This includes great benefits and profit related bonus, an excellent staff discount from day one, superb learning & development and promotional opportunities that will help you maximise your potential and much more!