Sensitive Call Centre Collections Specialist

Sensitive Call Centre Collections Specialist

Location: Old Trafford, Manchester (M16) , M16 View map Salary: Upto 17,000 per annum (Dependant on experience) Plus Uncapped Commiss Date posted: 30/05/2012 15:00 Job type:Permanent Company: Phillips & Cohen Associates UK Ltd Contact: Natalie Bushell Ref: Totaljobs/Telephone Collections Specialist (Sensitive) Job ID: 53731468

The Company

Phillips & Cohen Associates pioneered the probate recovery market in 1997 and remain the worlds market leader in this highly specialised area of the debt recovery industry. The business has 5 years of continued growth in the UK and is founded upon a core belief of treating customers with fairness, dignity and respect.The business has won a number of industry awards as recognition of its unique approach and the positive training methods employed. Phillips & Cohen Associates are long standing & accredited members of the CSA and DBSG and work in conjunction with over 65 of the UKs biggest creditors.Phillips & Cohen Associates is currently one of the fastest growing firms in its market and surpasses its competition in accessibility, professionalism, integrity and percentage of debt recovery.

The Role

We are looking for individuals who are enthusiastic, committed and ambitious self-starters. Your career background is not as important as your desire to succeed. Working in a performance driven call centre environment, we will need you to be a sharp negotiator with a highly professional telephone manner and excellent IT skills. Debt collection experience and or call centre experience is preferred but not essential.

Key responsibilities of the role will include:

Contacting representing parties / customers via the telephone with a view to recovering outstanding balances

Negotiating repayment plans

Documenting accounts thoroughly

Achieving minimum requirements (M/R) on all key performance indicators

Complying with government legislation and guidelines laid down by the OFT (Office of Fair Trading), CSA (Credit Services Association), TCF and the Information Commissioners Office as well as working within strict company guidelines and that of our clients

Essential skills

Excellent Communication both written and verbal A compassionate and mature approach Ability to make confident decisions Ability to establish good working relationships To work well under pressure and to be able to work with people from a variety of backgrounds A consistent professional approach to all tasks

What's in it for you?

Competitive basic salary (17,000 dependant on experience)

Uncapped commission scheme (OTE 25,000 plus)

Intensive training programme

Mentoring Scheme

Luxurious office environment in a superb location

28 days holidays per year including 8 bank holidays

Healthcare Scheme

Company pension plan

Life Assurance

Childcare voucher scheme & Cycle2work scheme

Our Recruitment message

Our message at Phillips & Cohen Associates (UK), Ltd is simple. We believe that by selecting the right candidate is part of our key to success. We aim to be open and honest with you through all aspects of our recruitment and selection process and trust that you will be too. After all, we want to work with people who can connect with others and work positively together.

Step 1 You need register an interest with usStep 2 - The telephone interview Once you have registered an interest with us we will contact you to discuss the role in more detail. Our aim at this stage is to establish your communication skills, reason/s for applying, a little about your background and to answer any queries you may have. This stage should last no longer than 10 minutes. If successful, we will invite you to the next stage. Step 3 The candidate introduction This is a great opportunity for both parties to get to know each other some more. You will attend our luxurious office environment to take a tour, meet our staff and find out more about the company, role specifics, pay and rewards. A significant part of this process focuses on whether or not we feel that you can deal with others sympathetically and respectfully. We encourage you at the end of this session to talk to friends and family about your next career move and to imagine yourselves working for our company. We also ask you to call us the following day before a set time if you wish to be considered for the final stage. We hope that this portrays a level of self-motivation and commitment, two things that are also important to us! This stage usually lasts no longer than 1 hr 30 minutes. If successful, we will invite you to the final stage. Step 4 The face to face interview This will involve competency-based questions. You will be asked to demonstrate your suitability for the role and to provide relevant examples along the way. This stage will usually last 1 hour. If successful, we will contact you by telephone usually no more than 7 working days after the interview. If unsuccessful, we will write to inform you along with a prearranged time to enable us to give you feedback.

How to register an interest?

You can call our HR Manager, Natalie Bushell on 0203 027 1326 ext: 3021 or email nbushell@phillips-cohen.com