Call Centre Manager

Call Centre Manager

Location: Canterbury (CT1) , Canterbury View map Salary: Upto 30,000 per annum OTE 35,000 Date posted: 17/05/2012 13:38 Job type:Permanent Company: Lobster Recruitment Contact: Chris Barnett Ref: Totaljobs Job ID: 53629816

Main Duties

The successful candidate will be running our Group Call Centre from an office in Canterbury.

You will be training, monitoring and managing a team of 7 operators.

The main functions of the Call Centre are to take customer bookings, follow up on customer satisfaction and contact customers with marketing offers.

You will be managing and training staff and dealing with recruitment (including performance management of existing staff). You will be able to demonstrate a high degree of performance in your management skills for the processes of the Call Centre (speed of response to calls, upsell performance, conversion of incoming/outgoing calls into bookings etc). You will be responsible for representing the Call Centre at various group and manufacturer meetings.

Experience

The successful candidate for this role must:

Have a minimum of 5 years experience in the same role.

Have previous experience of organising marketing campaigns.

Have some experience of training staff and recruiting staff.

We are NOT looking for someone who has been in a supervisors role, but instead someone who has managed a department.

Working timesare Monday to Friday, 8 hours per day.

Basic salary is up to 30,000 depending on experience. In addition, you will also receive a performance related bonus (total OTE 35,000) and acompany pension with the possibilityof a company car (depending upon how the role develops in the first 6-12 months).