Business Administration Apprenticeship - Based in Leeds LS11

Business Administration Apprenticeship - Based in Leeds LS11

Location: Leeds (LS11) , Leeds View map Salary: 120-200* per week Date posted: 18/05/2012 11:27 Job type:Permanent Company: QA Apprenticeships Contact: Recruitment Team Ref: Totaljobs/BA Job ID: 53638246

Job Title: Apprentice Business Administrator
Location:Leeds, LS11
Salary: Between 120-200 per week*
Start date: June 2012

Start an exciting business career now. Employers are looking for professional, hard working apprentices to join their office teams - QA Apprenticeships can help you be part of this.

QA work with employers who are seeking talented individuals to develop their business for the future. Work with QA Apprenticeships to secure a real job with a salary, industry recognised qualifications and great prospects.

About William Hill

Our people are friendly and caring. Were professional and forward thinking. Were famous for our expertise. And renowned for our brilliant customer service. Whats more, we try to make every day exciting, rewarding and fun.

Its no surprise were known as the Home of Betting. Here at William Hill, we have a long and proud history. Founded in 1934, weve become famous for our expertise, great customer service and forward-thinking approach. And weve since grown into a global company. Not to mention one of the biggest names with multi channels online, on the high street, on the telephone and mobile. Were now there behind every bet and every game. Choose a career at William Hill, and who knows. You could help us write the next chapter of the William Hill Story.

Job purpose and scope

We are looking for someone to come into our team as a Business Admin/Customer Service Coordinator, initially on a 1 year Level 3 Apprenticeship. We need someone who is driven, organised, a strong communicator and problem-solver who will gain a knowledge and understanding of our intrastructure and support our internal operations. You will benefit from a development programme to include Kepner Tregoe training.

Specific responsibilities

Attend problem investigation meetings and take minutes / actions.

Raise problem tickets following the resolution of Major incidents

Raise change requests to fix issues following findings of problem investigations.

Raising problems and changes for performance tickets. Ensuring these changes are delivered on time. Liaising with 3rd parties, change and test teams.

Manage Problem management inbox.

Manage post incident actions and problem investigation actions through to completion. This will be service improvement / process improvement actions

Essential skills/attributes

Strong written and verbal communication skills
Proven aptitude for IT and admin systems
Flexible attitude, ability to perform under pressure.
A commitment to quality and a thorough approach to the work.
Pragmatic approach to problem solving
Ability to work well within a team
Good communication skills

Minimum 5 GCSEs grades A C including Maths and English (or equivalents)

Salary

Competitive

Qualifications required

Minimum 5 GCSEs grades A C including Maths and English (or equivalents)
Training by QA, the UK market leader in IT learning services:
Over 12 months you will alternate between work-based training from your employer, QA e-learning modules, and training at a local QA academy.

Qualifications achieved:

City & Guilds Diploma in Business & AdministrationMicrosoft Office Specialist (MOS)One optional day from the QA Professional Development catalogue

To apply for this vacancy pleaseemail your CV with a covering letter.

*QA strongly recommends this as the minimum salary but this is above the national minimum apprenticeship wage and therefore cannot guarantee this. Visit apprenticeships gov uk for more information.