Customer Service / Logistic Administrator

Customer Service / Logistic Administrator

Location: Failsworth, Manchester (M35) , M35 View map Salary: From 12,500 to 14,113 per annum Clerical Grade 1 Banding Date posted: 29/05/2012 22:00 Job type:Temporary Company: Servicecare Contact: Hayley May Ref: Totaljobs Job ID: 53720170

We require a Customer Service / Logistic Administrator for a consumer electronic repair centre. An initial 6 month temporary contract will be issued with a view to it becoming a permanent position.

Duties to include:

Answering telephone queries on the status of repairs

Resolve customer requests, questions and complaints by analysing situations to determine the best course of action

Serve as a liaison between the customer and other departments

By good relations promote the company's image as a high quality company

Prepare reports and perform word processing assignments and related clerical duties

arrange collection/despatch of items via internal courier systems

Control of on site stock for swap/loan requests

Process and record details of warranty claims to each manufacturer

Convey a professional telephone manner to all customers at all times

Position requirements:

Ability to multi-task (computers and phones)

Excellent communication skills and problem solving abilities

Experience with Microsoft Office (word, excel and email)

Ability to interact with different people and departments

Ability to work under pressure and to produce quality work within agreed time scales