Customer Service Officer

Customer Service Officer

Location: Folkestone , Kent Salary: Competitive Date posted: 26/05/2012 18:03 Job type:Permanent Company: Natwest Contact: Please Apply on Company Website Ref: Totaljobs Job ID: 53632207

At RBS, the vision of UK Retail (including the RBS and NatWest branch networks) is to become Britains most helpful and sustainable bank. Our people are key in helping us achieve this, which is why we place a high priority on recruiting the very best people with the right skills, experience and like us have a passion for customer service.

As the face of the bank, youll work as part of a team to ensure our customers are listened to, engaged and supported. Youll have a variety of responsibilities ranging from greeting customers at reception and discussing their needs to carrying out cash transactions. Another important part of your role will be to identify opportunities that will deliver a better service to customers and help with their financial needs.

We need confident, motivated people, who arent afraid to jump right in and start talking to customers. Youll need to be a team player, friendly, helpful and able to use your initiative. Commercial awareness is also important, as is a willingness to learn. We offer a comprehensive training scheme that will build on your professional knowledge and technical competence, and will help you deliver the best possible service to our customers.

Youll need to bring confidence and energy and keep 100 motivated to help both customers and colleagues

At RBS we treat all our staff as individuals. Thats why you can customise your own rewards package to suit your changing lifestyle and find the perfect balance.

For current opportunities in your area, please visit the RBS Group website