Digital Content Manager Assistant

Digital Content Manager Assistant

Location: West London (W1T) , West London View map Salary: Competitive Date posted: 16/05/2012 06:00 Job type:Permanent Company: Arup Contact: Elisa Fagiani Ref: Totaljobs/AJ84231 Job ID: 53604511

Group - Arup University

Job title - Digital Content Manager Assistant collaboration tools

Job grade - 3 or 4

Job brief/purpose

An information scientist to support the on-line collaboration tools in Arup, including liaison with developers and users.

Relationships

The post-holder will report to the Dean of Arup University. Operationally, they will support the activities of the Knowledge Team, Arup University, Networks. They will be part of a small team, of which there would be three digital content managers, who are led by Adam Pope.

Excellent working relationships with various people and groups in the firm are essential, particularly the Knowledge Team, led by Dominique Poole Avery, Region Knowledge Activists, Skills Network leaders, the IT teams.

Responsibilities

Work with on-line collaboration systems to publish or update online content for the intranet, Support the Content Manager in liaising with designers and web developers when new products are being developedProvide support to users, including training Continuously improve the user experience, accessibility and information architecture Support the Knowledge team with internal team management tasks such as meeting coordination and minutesBe flexible to take on different tasks as needed by the teamKeep own skills up to date

Qualifications

Minimum 2.1 first degree. Masters degree qualified in a relevant field

Requirements

Essential Technical skills:Web technologies: HTML, CSS, Javascript, ASP.NET (VB), PHP, WordPress Databases technologies: Access, MySQL, Oracle, diagramming using Visio (ERDs, DFDs) MS Office: advanced skills in Sharepoint, Excel and Powerpoint would be advantageous Information management and knowledge management concepts and approaches Interaction design, user-centred design methodology, usability/accessibility standards and guidelines Experience in managing software development as part of a teamLikely to be working towards a professional qualification.

Other Essential skills:

Excellent written and oral communication skills with customersAccuracy/attention to detailGood teamwork and time-management skills

Disposition

You will be a self-starter, who enjoys working in a challenging and fast-paced but friendly and supportive environment. You will like the idea of working in a large organisation, in a role where satisfaction comes from enabling others to deliver business goals through the excellent support you deliver. This is a varied and interesting role, in a function with high expectations to meet.

You will have a flexible and team-working approach, whilst being able to work with minimal supervision

Motivation

You may be looking to move from IT support to a role with strategic engagement with users, from library services or from other roles, or you may be a graduate wishing to develop new skills.

A high level of motivation and willingness to learn may well compensate for lack of experience in certain areas.

Environment

Arup has a rich, thriving, design environment which relies heavily on collaboration tools. These include communities of practice (Skills Networks), Arup People, Arup Projects, learning management systems. These require extensive support for the firm of 10,000 in 90 offices. Additionally, significant changes to our global systems are being contemplated, which would create significant development projects.

Our small team in London is user- and service- focussed, and values team work, initiative and the ability to bring new ideas/skills to the team whilst working sympathetically with existing systems and practices. In 2010 we won a gold award at the Intranet Innovation Awards, and have won various awards for Knowledge Management.