Refrigeration and Air Conditioning Technical Suport

Refrigeration and Air Conditioning Technical Suport

Location: Leicester , Leicestershire Salary: From 22,000 to 26,000 per annum Date posted: 15/05/2012 12:26 Job type:Permanent Company: Inhouse Recruitment Contact: Amanda House Ref: Totaljobs/INHR1327 Job ID: 53607489

Qualifications/Educations

Essential Desirable

? Level 2/3 City & Guilds or equivalent in Refrigeration

and Air Conditioning

? Safe Handling of Refrigeration Gases

? GCSEs or equivalent

? Computer literacy

Experience

Essential Desirable

? A good fundamental knowledge of refrigeration, water

chillers and industry practices

? Dealing with customers and the ability to

communicate technical information

? An understanding of water system operation is

essential

? Good administration skills for appropriate audit trail of

documentation.

?

Main Duties and Responsibilities (

? Prioritise, prepare and issue quotations to customers for repair works on a wide range of manufactured water chillers, as identified by service engineers within agreed timescales

? Provide technical assistance direct to customers and in-house service engineers

? Provide positive and constructive feedback to service engineers on their lead generation schemes

? Provide clear and concise communication to incoming telephone enquiries; assisting service desk support staff

? Provide clarification of scope of works within written quotations to in house sales team and direct to client base

? Attend weekly staff meetings to provide status reports

? Occasional customer site visits to provide technical support

? Work with the office manager to ensure a full audit trail for quote generation is kept

?

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