Support Co-ordinator - Software Product Helpdesk

Support Co-ordinator - Software Product Helpdesk

Location: South West London (SW15) , South West London View map Salary: From 17,000 to 21,000 per annum Date posted: 19/05/2012 09:00 Job type:Permanent Company: Service Works Group Contact: Angelique Wagner Ref: Totaljobs Job ID: 53575425

A rapidly expanding international software company based in South West London has an opportunity for a bright, enthusiastic Support Co-ordinator to be part of a dynamic and frontline Client Support Team. The role would be ideally suited to a graduate with a technical background, who is interested in learning more about supporting cutting edge and legacy products to worldwide clients based in the UK, Australia, Canada and the Middle East.

We are looking for a self-starter who is a quick learner, possesses excellent communication skills, has a problem solving nature, enjoys interacting with clients and are seeking a challenging but rewarding role. For this role it is beneficial (but not essential) to have knowledge of supporting custom developed software products, in particular database products (ie SQL Server), experience of using Microsoft CRM and working in a software product helpdesk environment.

The appropriate candidate will have excellent verbal and communication skills, a good understanding of client support/call progression with the ability to track, manage, trouble-shoot and resolve software problems to resolution. It is important to be able to work both independently and as part of a team.

Please email your CV and a covering letter. (Please include the job title in the subject field of the email).

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