CASUALConference and Banqueting Host/ Hostess (EG)

CASUALConference and Banqueting Host/ Hostess (EG)

Location: Manchester , Lancashire Salary: Unspecified Date posted: 10/06/2012 16:02 Job type:Part Time Company: Hilton Worldwide Contact: Unspecified Ref: Totaljobs/Hilton_92815_EN Job ID: 53666951

Introduction

Description
A C&B Host withHilton Hotels & Resorts is responsible for assisting with set-ups and seating as well as managing queries to deliver an excellent Guest and Member experience while contributing to meeting departmental targets.What will it be like to work for this Hilton Brand?With thousands of hotels in more than 80 countries, Hilton Worldwide offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travelers who stay with us every year a welcome they will never forget.If you understand the importance of a proper welcome and know how to offer an exceptional hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Worldwide. Because its with Hilton Worldwide where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. We're Hilton Worldwide. Welcome. What will I be doing?
As a C&B Host, you are responsible for assisting with set-ups and seating as well as managing queries to deliver an excellent Guest and Member experience. A C&B Host would also be required to contribute to reaching departmental targets. Specifically, you will be responsible for performing the following tasks to the highest standards:

Welcome guests in a polite and friendly manner

Coordinate seating for customers

Up-sell with latest departmental incentives

Manage C&B set-ups

Ensure guests are billed accurately

Follow cash handling procedures

Manage guest queries in a timely and efficient manner

Comply with company brand standards

Strive to achieve departmental targets as part of the team

Ensure cleanliness of work areas

Comply with hotel security, fire regulations and all health and safety legislation

Comply with local licensing laws

Assist other departments wherever necessary and maintain good working relationships

Be environmentally aware

Profile
What are we looking for?
A C&B Host serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Positive attitude

Good communication skills

Committed to delivering high levels of customer service

Excellent grooming standards

Flexibility to respond to a range of different work situations

Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Food & Beverage and/or industry experience

Knowledge of Food Hygiene Regulations
What benefits will I receive?Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of the The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.Learn more now about Hilton Worldwide --- offering an open door, a welcoming smile, and an exceptional experience.Reached a total of 29 million Hilton HHonors members with 2.5 million members joining in 2010 aloneOne of the largest hospitality companies in the U.S. by number of roomsDeveloping one of the largest pipelines in our history and in the industry --- with a special commitment to global expansionFirst major hospitality company to require sustainability measurement as a brand standard
What we offer