Contracts Administrator

Contracts Administrator

Location: Leeds , West Yorkshire Salary: Competitive Date posted: 01/06/2012 12:06 Job type:Permanent Company: ROMEC Contact: Recruitment Team Ref: Totaljobs/MC_BBW2439 Job ID: 53695985

Due to our continued success, Romec are currently recruiting for an experience Contracts Administrator to join us on a permanent basis.The role is based at our busy National Service Centre in Leeds and offers a competitive salary and attractive benefits.

Working in a fast paced customer service environment this role is to provide high quality, effective and consistent contract administrative support to our external and internal customers.You will ensure all customer requests; quotes and enquiries are completed accurately and within agreed service levels.

The Engineering Contract Assistant will liaise with all levels within the Operational Team, Contract Account Managers and their colleagues on a daily basis to ensure we respond to our customers needs and provide them proactive solutions, improving service and enabling future growth.

What needs to be done in this role to achieve this?

Communicating with all colleagues within Engineering Services to ensuring we meet all contractual requirements and provide innovative solutions to our customers

Maintain daily contact with the Installation Co-ordination Team ensuring any actions are completed within timescale and keeping the customer informed and updated.

Accurately log customer enquiries for provision of quotes, ensure these are passed to the Customer Operations Design Team and monitor these enquiries to ensure quotes are provided to within timescale.

Accurately maintaining in house Systems, Databases and spreadsheets

Receiving and actioning a high volume of telephone and email enquiries in a timely and positive manner.

Take ownership and manage own workload to ensure customer deadlines are achieved.

What technical knowledge, skills and experience is required?

Proven ability to work to documented processes whilst also being able to work from own initiative when required

Proficient in the use of MS Office, Email systems.

Good Analytical and problem solving skills

Customer Focused with a first class telephone manner

Team Player with a flexible approach to work

Enthusiastic with a can do attitude

Hard working and reliable

Ability to build and maintain excellent customer and colleague relations.

Awareness of commercial and financial processes and the ability to identify any risks

Time management skills and ability to prioritise work to achieve deadlines

Positive and proactive approach to challenges faced and an ability to embrace and support change.

What behaviours and personal competence is needed?

Acts as a role model for safety, setting positive examples to peers

Manage customer expectations, explaining what and how and when the service will be delivered

Keeps customers informed on progress and outcomes

Builds effective relationships with colleagues

Embraces latest innovations and best practices to achieve work objectives

Enthusiastic and committed to the task in hand

Remains calm under pressure

Listens to people and clarifies understanding