Lettings & Property Manager

Lettings & Property Manager

Location: Redfield, Bristol (BS5) , BS5 View map Salary: 12,870 per annum & use of a company car Date posted: 08/06/2012 14:00 Job type:Part Time Company: The PG Group Contact: Emma Vowles Ref: Totaljobs Job ID: 53793660

JOB TITLE :Lettings and Property Manager

DEPARTMENT :Estate Department

REPORTS TO : Operations Manager

HOURS:Monday to Friday 1000 -1600 (inc lunch break)

SALARY:12,870 plus use of company vehicle

START DATE: 16th July 2012 prefereable but not essential

This role plays an important part in generating and maintaining income flow for the Company but also in ensuring compliance with all relevant legislation. It is equally important that the role is seen by its customers to deliver excellent customer services often within the context of conflicting priorities.

Dimensions

Properties to the value c.12m (exc SPC)

Rentals to the value of c.40k per month

Total number of units 70 owned/managed. SPC mostly managed

Nil Direct Reports

Job Purpose: To coordinate all letting in the PG Group property portfolio and ensure maximum occupancy of properties.

To maintain updated records of all lettings and vacancies

To coordinate and action all invoicing for fees due from all tenants for all properties

To liaise with Manager Facilities team on daily basis to ensure all remedial and refurbishment work carried out in timely and effective manner

To provide first point of call for all tenants maintenance issues (not out of hours)

To manage deposit income- deposit insurance scheme

To carry out tenant arrival and departure procedures and inventories

To ensure excellent customer service in the provision of these activities.

Principle Accountabilities and Outputs (primarily objectives)

Coordinate Agents to maintain optimum occupancy rates for the company properties

Liaison with Clients whose property PG manages

In conjunction with colleagues and manager prepare the lettings plan for PG Group property portfolio

In conjunction with Manager Facilities Team prepare and implement planned maintenance programme for properties in the Company.

Liaise with other departments (especially Sales and Marketing) to prioritise and monitor the planned and ad hoc maintenance, repair and refurbishing programmes for the properties in the Company

Provide timely and updated revenue and costs forecasts to the company budget and business plan

In conjunction with manager develop the current company pricing strategy

Ensure timely preparation and tracking of invoices to companies and individuals.

Provide first point of contact with tenants and Agents

Provide highest levels of customer service to tenants and other stakeholders

Liaison with Local Councils re Council and any other taxes/charges

Liaison with utility companies

Person Specification

Essential

Educated to A level or equivalent

Experience in customer facing environment

Strong written and oral communication and influencing skills

Good team player

Self motivated

Prioritisation skills

Ability to deal with uncertainty

Ability to deal with conflict in assertive manner

High level of resilience

Adhere to well groomed and professional dress code

Current UK driving licence

IT literate

Desirable

Background within the lettings and property arena

Good business understanding

Sound knowledge of Gas Safety requirements and Landlord Tenant Act.

Experience of spreadsheet compilation and management