Senior Service Delivery Manager

Senior Service Delivery Manager

Location: Birmingham (B1) , Birmingham View map Salary: Unspecified Date posted: 09/06/2012 16:03 Job type:Permanent Company: Serco Contact: Kate Young Ref: Totaljobs/KY/SDM Job ID: 53732999

Senior Service Delivery Manager Birmingham or London

Salary - Competitive

Serco is a FTSE 100 international service company which combines commercial know-how with a deep public service ethos.We improve services by managing people, processes, technology and assets more effectively. We advise policy makers, design innovative solutions, integrate systems and - most of all - deliver to the public.

Serco supports governments, agencies and companies who seek a trusted partner with a solid track record of providing assured service excellence. Our people offer operational, management and consulting expertise in the aviation, BPO, defence, education, environmental services, facilities management, health, home affairs, information and communications technology, knowledge services, local government, science, transport, welfare to work and the commercial sectors.

We are currently recruiting for a Service Delivery Manager to support an extremely high profile contract in our Local Direct and Transport Division.

Role Summary:

The Senior Service Delivery Manager is accountable for the overall service delivery performance of a contract or multiple contracts. Managing across all service delivery teams and suppliers both internal and external to Serco, the Senior Service Delivery Manager drives the performance of services to the client as agreed in the contract and in line with best practice, ensuring that Service Levels are achieved.

The Senior Service Delivery Manager will manage the cost base of the contracted services ensuring delivery to budget and will develop the business relationship with the customer to help identify service improvement opportunities and extensions to service being provided.

A demonstrable track record in shaping and influencing the delivery of Services via Shared Service capabilities, both on and off shore and between internal operational divisions is core to the success of this role. The ability to drive common behaviour and practices through a robust governance model in this environment is critical, as is the ability to step into core service delivery processes as and when required to do so.

The successful candidate will have; demonstrable experience of working with and managing multidisciplinary teams, a strong working knowledge of SLAs, proven people management skills. It is also essential that candidates have a strong background in ICT Operations at a senior level, with broad technical and supervisory knowledge and experience and ITIL certification

In exchange, we offer superb career progression, a competitive salary, and excellent benefits.

Serco is an Equal Opportunities Employer