Content Management Support - Digital Marketing

Content Management Support - Digital Marketing

Location: London , South East Salary: Full range of benefits Date posted: 01/04/2012 12:09 Job type:Permanent Company: LBi Contact: Steven Harvey Ref: Totaljobs/CMSLBI Job ID: 53058627

Digital, Marketing, Advertising, CMS, HTML, Web, Content Management System

LBi is a global marketing and technology agency blending strategic, creative, media and technical expertise to build business value. We help companies of all shapes and sizes decide whats next for their business and then we take them there.

We are currently looking for an excellentContent Management Support Analyst. This role will suit an ambitious recent graduate with some knowledge of CMS/Web/HTML, or a 2nd/3rd jobber with an interest and passion for marketing and digital media. This is a fantastic opportunity to join the world's leading marketing and digital agency.

You will be required to offer first line support to our clients editors along with Content Management Support for our client's intranet and their website following all our client's guidelines using the Vignette, Morello and Fatwirecontent management systems. The CMS Support Analyst will liaise with the Support team, our clients Project Manager and our client's editors.

The role is based on working a shift based on 3 different shift patterns Monday to Friday covering from 06:00 - 22:00 that will rotate between the team on a weekly bases.

Key responsibilities

General

- Good customer, telephone, oral and written communications skills.
- Capable of being self-managed, be a team player, quality conscious, flexible and be eager to share and acquire know ledge
- Positive attitude towards all team members, customers and partners. Encourages outstanding team morale and maintains highest ethical standards
- Experience in editing and adminstration of content management systems (CMS specific training will be provided)
- Basic HTML and web development skills

Customer service skills
- Ability to talk to the user over the telephone and provide good customer service.
- Respond to queries promptly and follow up with responses upon completion of tasks
- Ability to guide users through a process if they are new to the system or do not use it regularly

Experience
- IT experience, remote support experience desirable
- Appreciation of content management platforms
- Understanding of web technologies
- Basic HTML
- Completes follow-on actions as appropriate, e.g. sending communications, escalating problems
- Retains full ownership of each case until prob lem is resolved or resolution is identified
- Completes tasks using the tools and systems available
- Accomplishes other duties as required

About LBI

Along with our media arm bigmouthmedia we define and execute transformational digital strategies for our clients. Across our 24 offices in 16 countries, there are more than 1,800 digital specialists collaborating with brands to enrich peoples lives via service design, branded content, mobile, CRM and social media. We also set the pace in digital display, search affiliate marketing, usability and analytics.

There are many things that make LBi unique but if we had to choose one it would be our ability to bring together diverse teams of experts to suit any brief. We call this blending, and its the reason why all types of organisations from famous global business to disruptive start-ups choose LBi to help make their brands desirable wherever, whenever and however people choose to engage with them.