Audio Visual Technician

Audio Visual Technician

Location: City (EC3) , City View map Salary: Upto 25,000 per annum Date posted: 03/05/2012 17:00 Job type:Permanent Company: Impact Contact: Gavin Jones Ref: Totaljobs/AV Technician Job ID: 53517106

Job Description

Job Title

Audio Visual Technician

Reporting To

Team Leader Technician/AV Manager

Salary: Up to 25k depending on experience

Role Summary

Impact provides Managed Services functions such as technical on-site support, maintenance and administration to various large corporate organisations both inside and outside London.

The position involves a high degree of exposure, working sometimes with client executive management and managing directors to provide the services listed above.

Duties & Responsibilities

All services should be delivered punctually at scheduled times and in accordance with agreed SLAs.The AV Technician is expected to arrive in good time for the start of the scheduled meeting setup-up time and remain until the required service is functioning correctly.

The Audio Visual Technicians responsibilities include, but are not limited to:

Video / Audio Conferencing

Video / audio conference setup and support.Best efforts should be made to ensure all sites are connected on time and receiving / transmitting good audio / video.

Site certification of all new and relocated video conference systems.

Assist with support for video / audio conferencing problems.Investigate faults and recommend further actions to rectify.

General AV Meeting Room Support

AV equipment setup and support.

Presentation / multi-media meeting room support, including duration support.

Quick response to emergency / ad-hoc requests.

Faults and Room Checks

Carry out regular preventative room checks, ensuring all equipment functions correctly in accordance with the room check procedure.

Ensure that all faults are reported in the correct way and in a timely manner.

Proactive maintenance / reporting to ensure all AV equipment is always of the highest standard and functioning correctly.

Assist with first line fault repairs.

Carry out all power down / up when required, usually involving out-of-hours overtime commitments.

General Duties

Multi-media tasks.

Advise clients on best practice.

Provide regular feedback on communication issues and service improvements.

Administrative Duties

Providing monthly statistics of workload using Impact provided software applications.

Manual data entry / completing daily schedule using various Bank applications.

Liaising with members of staff in other departments or external contacts as appropriate.

Assist with the creation of on-site documentation.

Hold and attend regular meetings with global AV teams to discuss service and operations issues.

A good working relationship must be maintained with AV counterparts globally.

Location

Clients central London based site(s)

Working Hours

The Audio Visual Technician is expected to work the most suitable shift pattern to support the site, within the AV departments operations hours.

Flexible hours may be required to provide cover.Working hours are subject to change to meet future requirements.

Overtime

Occasional off-hours work and/or holiday work will be required.Overtime can be claimed by arrangement.This must be accurately logged.

Dress Code

Smart office attire (client provided suit)

Holiday & Sickness

Holiday and sickness entitlement is in accordance with the Impact employee Terms and Conditions.

Person Specification

Possesses high quality communication skills, both verbal and written, and is capable of articulating information in a clear and concise way.

Has a positive attitude to helping and assisting customers.

Is of a calm temperament and capable of displaying a composed demeanour when working under pressure.

Works as a solid team player and yet is self-motivated and capable of working alone.

Manages time well and capable of organising their own workload and consistently meets and exceeds deadlines.Must be punctual.

Willingness to learn and to demonstrate ability to progress their own career.

Enthusiasm to task and role.

Experience

Banking / Finance or Professional Services background.

1+ years working with call logging systems.

1+ years video conference systems experience.

2+ years in basic audio visual technologies.

1+ years and intermediary knowledge of Excel.

1+ years and intermediary knowledge of Outlook / Notes.

2+ years technical fault finding experience, preferably demonstrated through a service desk environment.

Understanding of best practice in video / audio conferencing.

Qualifications

Infocomm CTP