Customer Adviser – Retail Telephony

Customer Adviser â€" Retail Telephony

Customer Adviser Retail Telephony

Location: Birmingham , West Midlands (County) Salary: Competitive Date posted: 16/05/2012 09:13 Job type:Permanent Company: RBS Contact: Please Apply on Company Website Ref: Totaljobs Job ID: 53615597

At RBS, the vision of UK Retail (including the RBS and NatWest branch networks) is to become Britains most helpful and sustainable bank. Our people are key in helping us achieve this, which is why we place a high priority on recruiting the very best people with the right skills, experience and behaviours.

As a member of our Contact Centre Team, whether youre answering a direct call from a customer or calling a warm lead, well need you to be able to assess the customers requirements and deal with them efficiently, professionally and helpfully.

Knowing our product range intimately, youll match your customer to the best products and services for them and be able to explain the benefits, options and quotes clearly. Youll also be able to spot an opportunity to cross sell other RBS products, close your sales and liaise with other relevant departments accordingly.

We offer up to 15 incentive bonus and industry-leading training that will ensure you have all the expertise and knowledge you need to take care of our customers. Youll need to bring confidence, energy and a competitive spirit thatll see you get results. We want people who will push to exceed their targets, keep 100 motivated and help both customers and colleagues alike see us continue our success.

At RBS we treat all our staff as individuals. Thats why you can customise your own rewards package to suit your changing lifestyle and find the perfect balance.