Data Centre Services Operations Manager

Data Centre Services Operations Manager

Location: Birmingham (B11) , Birmingham View map Salary: Unspecified Date posted: 03/05/2012 16:03 Job type:Permanent Company: Specialist Computer Holdings Plc Contact: Andrea Hoffman Ref: Totaljobs/1135 Job ID: 53380572

Compelling reason to apply:

We have a new exciting opportunity for aData Centre Services Operations Managerto join our ever expanding business. This is a fantastic opportunity for the right candidate to work within Europes largest privately owned IT group.

SCC is the fastest growing division of Specialist Computer Holdings Europes largest independent IT services group.We supply computer hardware and services to small/medium sized commercial organisations, nationwide.

As a company with a rich track record of delivering flexible and cost effective managed services, working with both private and public sector clients, this position is suited to an already successful consultant who wants to be part of a vibrant and progressive business.

Are you looking for ... a secure and stable career with longevity, recognition and opportunity? As Europes leading privately owned technology solutions provider, we can offer you exactly that. Our people are passionate, focussed, driven, determined, flexible and motivated and are richly rewarded for their commitment. If this sounds like what youre looking for, then we look forward to meeting you.

Main Duties of the Job:

Day to day management of the Datacentre Services department and act as an escalation point for any operational or service related matters.

To review the capacity of the environment with regards to resource and operational systems and manage required change, in line with demand, to ensure quality delivery within defined service levels. Particularly in the delivery of SCC Cloud and Technology-on-Demand based services.

To comply with and drive the ISOBS accreditations required by the datacentre business and to drive a programme of continuous improvement to ensure that accreditations are maintained, reviewed and communicated to the NOC teams and enforced with customers.

To define annual budgets incorporating business growth needs for technology, staff resource and training needs for the year ahead..

Liaise with relevant members of SCCUK Services to assist with the formulation of Datacentre Services strategy and develop team capabilities in line with strategy decisions.

To adhere to, and ensure all team members comply with all company policies and processes as communicated by line management in accordance with corporate ISOBSaccreditation levels.

Ensure all staff maintain the required levels of security clearance in line with ISO27001 policy and customer specific requirements.

Ensure the qualification of all proposed services for quality, conformance to company standards, technical content, pricing and ability to deliver.

Staff Performance Reviews (to include defining KPIs and performance improvement plans)..

Work in conjunction with the appropriate business development functions to understand the opportunities within their accounts and develop team skills in line with future requirements.

To ensure the department maintains technical accreditations as required by management in accordance with the guidelines provided by manufacturers and software vendors.

Plan and implement DataCentre Services resource requirements and recruit either temporary contract or full timeresources as required.

To obtain SC Clearance

Responsibility for the facilities associated with SCCs two Data Centres within Birmingham

Skills, Knowledge and Experience:

Proven ability to design, develop and implement effective processes within large organisations. Ideally in delivering Technology-on-Demand and Cloud based Solutions.

Previous management experience working in a services related industry utilising an ITIL framework for day to day serviced delivery.

Strong resource management skills with experience of running highly technical teams and a proven track record in service management

Proven track record setting up and running a successful operations team

Knowledge and experience of profit and loss (P&L) responsibilities for a service management operation.

Ideally a proven track record setting up and running a successful operations team,

You will have experience of managing large teams of staff and be able to effectively motivate them

Understanding of DataCentre facilities, maintenance, planning and testing

Aware of Network technologies and experience of working with Network service providers.

Strong vendor / supplier management skills,

Extensive knowledge of Contract and SLA Management

Conversant with Service Management best-practice and Methodologies (ITIL,MSP,PRINCE2)

Must have a good working understanding of current datacentre technologies, architectures and management tools and techniques.